Company Overview: Darioush was founded with the mission of graciously sharing uncommon perspectives of the world in an extraordinary way. Our purpose is two-fold: to produce world-class, distinctive wines from our elite Napa Valley vineyards and craft engaging hospitality experiences that define modern luxury.

The Darioush experience is rooted in a strong culture of people. Human relationships are the foundation of the winery and are at the heart of all we do and believe. Proprietor Darioush and Shahpar Khaledi’s philosophy is the simple truth that every member of the winery is a part of the family, and each guest or partner is no more important than the next. Though simple on the surface, this belief has deep implications for the experience of Darioush, and in many ways is the most important and brand defining.

Position Objective
The Darioush Client Sales and Services Manager is responsible for the healthy growth and maintenance of a complex and robust Direct to Consumer business channel. The key focus is enhancing the client experience by supporting and providing a high level of service to all consumers and members, motivating our DTC team to achieve sales goals, and maintaining a high-level of operational and systems organization. This position oversees a small team of front-line, specialized sales and service liaisons.

Essential Duties & Responsibilities:
Client Sales, Services & Daily Operations Oversight
•  Mentor and support the broader Client Sales and Services team with all customer engagements, primarily inquiries regarding recent orders, shipment and delivery needs, and membership support (heightened during seasonality and wine release periods). Serve as a point of escalation for any clients needing prompt attention.
•  Delegate and monitor daily task work for the front-line sales and services team, including phone coverage, email inbox monitoring, and specific task work associated with shipment tracking, order reviews, and inventory transfers and checks.
•  Conduct regular team meetings to sync priorities, enhance teamwork, and drive productivity.
•  Oversee daily order fulfillment for all DTC channels (website, phone, tasting room, miscellaneous) and resolve open orders.
•  Hands on engagement during peak seasons, including front-line support, order creation/processing, tracking, and sales campaign recaps.
•  Enhance service protocols across DTC channels: communicate with key managers to support consistent messaging when it comes to key release dates and activities.
•  Ensure systems and data entry processes are maintained, support initiatives to scrub data for optimal analysis and client list segmentation for campaigns.
Job Description: Client Sales & Services Manager
Communications + Outreach Focus on maintaining and re-engaging existing members and DTC clients through a series of service-based initiatives. Examples:
•  Personalized outreach to newly acquired clients and prospective buyers– establish direct contact for future support needs and sales opportunities.
•  Motivate and train front-line teams to elevate service, reputation, and optimize member purchases in and outside of club, capitalizing on remarketing opportunities by prioritizing personal interaction via phone/email, targeting client/member offers.
•  Place emphasis on member retention as well as new member activation. Proactive, personalized outreach to targeted clients and members as a service gesture, highlight offers/invitations, remind on membership benefits, opportunities.
•  Collaborate with Marketing team to develop consistent, on-brand member and general DTC communications, including email blasts and outbound call campaigns.
•  Support needs of club operations by proactively scheduling and delegating workloads to ensure all members are accountable for shared timelines and equal distribution of tasks.
•  Work with Membership team to drive benefits expansions and continually enhance the value of the member experience. Collaborate with other key Darioush team members to develop and put into action new and
meaningful initiatives.

Qualifications + Requirements:
The ideal candidate will know and be practiced in the culture of top-flight customer service with a luxury brand. A minimum 2-5 years of wine or hospitality industry customer service is required, minimum 2 years of experience in a supervisory/managerial role, familiarity with DTC logistics and wine club administration a major plus.

Must have a strong work ethic, comfort with public speaking, be detail-oriented and organized, focused and able to perform in a fast-paced environment. Advanced computer skills a must: Microsoft Office 365 is essential, with industry-specific systems preferred: Ship Compliant, Commerce7, etc. A passion for wine and general knowledge of the Napa Valley is important. Must be a consummate team player, motivated, and a self-starter.

This is a full-time, benefitted position reporting to Darioush's office located in the Napa Valley Commons. Regular hours are Monday through Friday with occasional weekends, holidays, and evenings as business demands. Compensation: $80,000 - $85,000 annual salary.

Growth Opportunity: Darioush is a dynamic winery that has experienced continuous growth since its inception in 1998. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.

To apply please email your resume to hr@darioush.com.