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Cashier FT + Benefits

Mumm Napa

Napa, CA

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Job Description:

**Eligible for Tips & Commissions**


OBJECTIVE:

MUMM NAPA is seeking enthusiastic, goal-oriented individuals to join our Visitor Center Sales/ Hospitality Team. Currently, we have an opening for a Full Time Retail/Sales Representative; weekends are required.

This position is designed to provide guests to Mumm Napa with an outstanding and unique winery experience. Our retail/sales representative’s work with a team of skilled professionals to ensure guests receive the best impression of Mumm Napa, with a focus at all times on customer service and sales. Interactions with guests must be carried out professionally, and in a manner consistent with the philosophies and image of Mumm Napa. Retail/Sales representatives will have strong knowledge and passion for wine and exhibit enthusiasm in sharing this information with our guests.

POSITION SUMMARY: Cashier operates POS, promotes the sale of wine, wine clubs and merchandise in the Visitor Center Wine Shop.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

•  Provide guests with an outstanding and unique experience
•  Offer a friendly and sincere greeting
•  Process routine retail transactions, including operating cash registers/accounting for daily sales consistently and accurately, balancing cash drawers and assembling bank deposits, efficiently and accurately
•  Be knowledgeable about Mumm Napa’s history and wines
•  Anticipate guest’s needs
•  Develop ongoing relationships with guests to stimulate repeat visits and future sales
•  Promote and sell Club Vivant memberships, wine products and merchandise
•  Accurately package wines for guests
•  Participate in opening and closing duties and maintain a clean work space
•  Create and restock merchandise and wine displays
•  Answer phones professionally and understand where to direct incoming calls
•  Actively participate in regularly scheduled staff meetings.
•  Stay current on recent wine reviews, industry issues
•  Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests
•  Assist Supervisors in providing a safe and secure environment

KEY COMPETENCIES:
•  Warm, welcoming and gracious character
•  Excellent spoken and written English skills


QUALIFICATION REQUIREMENTS:

•  Must be at least 21 years of age
•  Experience in a fast paced, high-end retail environment
•  Flexible schedule including weekends, some holidays and evenings, as necessary
•  Clean and professional appearance
•  Intermediate computer skills; experience with point of sale systems (POS), databases or customer relationship management (CRM) systemsAbility to lift heavy boxes (40-50 lbs.) on a repeated basis.
•  Ability to perform physically repetitive tasks.

PREFERRED QUALIFICATIONS

•  Ability to sell
•  Knowledge of wine & wine production
•  Foreign language skills are a plus
•  Knowledge of local Napa Valley attractions, wineries, restaurants, hotels, etc.

Additional Information:

Job Posted:
Wednesday, November 2nd
Type of Work:
Full Time
Job Level:
Entry Level