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Experience Manager - Wine & Food

CHANDON California

YOUNTVILLE, CA

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Job Description:

Chandon was sparked into life in 1973 by the visionary spirit of Robert-Jean de Vogüé and California pioneer John Wright. As one of the first French-owned sparkling wine ventures in the U.S., Chandon carefully selected its vineyards and are now considered to be amongst the best for producing quality sparkling wines in California.

For over forty years now, Chandon continues to combine traditional French techniques and winemaking knowledge with the beautiful, sun-ripened fruit of California to craft sparkling wines of the highest quality.

Chandon’s winery, Domaine Chandon is located in Yountville and today Head Winemaker Pauline Lhote and her skilled team continue to innovate and provide a unique expression of the terroir, delighting senses with California brightness, vibrancy and intensity of flavors and aromas.

RESPONSIBILITIES:

Lead and drive the F&B team by attracting, recruiting, training, and appraising talented personnel
Effectively coach staff on customer service standards, sales techniques, and efficient teamwork
Conduct team Leadership meetings in order to stay updated with goals, new releases, new programs, and all other educational materials
Manage all day-to-day hospitality/ experience operations within budgeted guidelines and to the highest standards. Examine daily duties, assign tasks and check on progress
Act as a brand ambassador with each visitor interaction
Ensure every guest receives unparalleled & personalized service
Coordinate and manage communication between guests and staff
Analyze customer feedback from post reservation surveys and social media reviews and suggest ways to improve ratings
Provide leadership, based on experience, through changes by identifying and overcoming obstacles and creating efficiencies
Design exceptional Chandon Experience menus and seasonal offering, purchase goods when needed and continuously make necessary improvements
Operate and oversee all Exclusive and Private Event Experiences booked on property based on BEO specifications provided
Build a strong relationship with the Event Planning team ensuring that there is clear communication between the planning, operations, and culinary team.
Manage direct day–to-day staffing requirements for Exclusive and Private Event Experiences, plan and assign work, and establish performance and development goals for team members.
Establish targets, KPI’s to successfully meet monthly revenue and wine club acquisition goals
Drive up-sell initiatives for Experience upgrades, wine and food add-ons
Manage point-of-sale system and daily opening and closing, with accuracy,
Provide leadership, based on experience, through changes by identifying and overcoming obstacles and creating efficiencies
Actively take ownership of the communication on any potential safety risks or repair needs
Maintain exceptional Visitor Center standards

PROFESSIONAL EXPERIENCE:

Previous experience as a Guest Relations Manager, Restaurant Manager or Supervisor or similar role
Degree in Hospitality Management, Tourism, Business Administration or relevant field
Excellent problem-solving and multitasking skills, communication skills essential
Leadership skills along with the ability to motivate a team into high performance
Experience mentoring a large team with varied levels of experience
Strong understanding of consumer trends and behaviors is required

BENEFITS:

Health Care Plan (Medical, Dental & Vision)
401k
Paid Time Off
Training & Development with World Class Platforms
Wellness Resources (Lifestyle reimbursements)
Wine allocation and discounts
LVMH exclusive benefits


CHANDON California is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

Additional Information:

Job Posted:
Wednesday, January 11th
Type of Work:
Full Time
Job Level:
Senior