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No more whine stores in Pennsylvania

February 28, 2014

For years, state-store workers have enjoyed one of the least flattering customer-service reputations in all of Pennsylvania, up there with PennDOT and Comcast on the medal podium of benign consumer ire. The LCB, well-aware of this distinction, has been making aggressive changes to its training over the past few years to shift the focus to service.