The History of Foley Family Wines & Spirits
In spring of 1996, Bill & Carol Foley purchased 1,000 acres of lush and fertile earth within the then relatively unknown Sta. Rita Hills region of Santa Barbara County. Their plan – produce hand-crafted Chardonnay and Pinot Noir that reflected the best of California’s Central Coast. Named for their two daughters – Lindsey & Courtney – Lincourt Vineyards was born, and with it, the beginning of Foley Family Wines & Spirits.

In the 25 years since, Foley Family Wines & Spirits has grown into one of the world’s largest producers of fine wine, adding some of the industry’s most valuable wineries, located in the most recognized winemaking regions, including Napa, Sonoma, the Pacific Northwest, and New Zealand. Today, the Foley Family Wines & Spirits portfolio boasts a number of the most-celebrated names in wine, including Chalk Hill Estate, Chalone, Ferrari-Carano, and Sebastiani.

Job Summary:
The Hospitality Center Assistant Manager creates a smooth, efficient, service-oriented guest experience center environment. A successful candidate is able to prioritize, multitask, problem solve and ensure that the team is held to the highest standards. The HC Assistant Manager supervises guest experience center staff and reports directly to the HC Manager. This candidate will support and manage expectation of the HC team and drive to exceed goals while providing best-in-class hospitality experience.

Roles and Responsibilities:
•  Can open and close the HC independently and conduct/send end of day reporting
•  Analysis and reporting on sales information, ability to multitask, cash handling, computer and cash register experience is required
•  Must have strong organizational, problem-solving, and analytical skills
•  Conduct monthly safety inspection
•  Train staff and help manage reservation system, Tock
•  Provide a safe and collaborative work environment for employees, leading by example
•  Lead HC to exceed customer service expectations while motivating team members to hit goals and celebrating key milestones
•  Manage employee schedules to ensure proper staffing coverage for lunches and special coverage as needed
•  Works with membership concierge to develop and execute member exclusive experiences and spaces at the estate
•  Is a self-starter with a commitment to excellence and high standards
•  Facilitate the experiences of VIP, private and public group events
•  Create purchase orders and submit for approval
•  Collaborate with other consumer direct and interdepartmental support teams, sharing information and results across wineries to build a cohesive hospitality team
•  Deploy peer-to-peer critical thinking and problem-solving skills when presented with challenges, projects and other duties as assigned
•  Create and deliver quarterly performance assessments through Success Factors for all direct reports
•  Maintain and update all ship compliant folders for use by HC staff ad daily shipping compliance
•  Assist with inventory by counting, verifying, and posting end of the month inventory
•  Place order for wine delivery and accept delivery into inventory system
•  Support direct reports in developing skills and coaching on professional development
•  Address and appraise performance, identify development opportunities, and manage expectations
•  Understand, uphold and train employees on the Foley Family Wines Core Values

Knowledge, Skills & Abilities:
•  Must be at least 21 years of age
•  High level wine knowledge and the ability to execute experiences, tours, VIP tastings, trade tastings independently and at an expert level
•  Proficiency with Microsoft Office Suite preferred
•  POS and cash handling experience is required
•  Must have a commitment to excellence and high standards for hospitality and customer service
•  Must have excellent written and oral communication skills as well as strong organizational, problem-solving, and analytical skills
•  Must have a professional appearance and demeanor
•  When necessary, must be able to work a flexible schedule including evenings, weekends, and holidays

Experience & Qualifications:
•  Bachelor’s degree or a wine-related technical degree with minimum three years of hospitality related experience is preferred

Physical Requirements/Work Environment:
•  Capable of following directions as well as being able to effectively communicate with co-workers and customers
•  Accurate and clear vision and hearing
•  Ability to work in standing position for extended periods of time
•  Ability to repeatedly stoop, lift and carry 45 lbs.
•  Ability to stand; walk; sit; reach with hands and arms; climb stairs; balance, kneel; talk or hear; taste and smell
•  Sufficient digital manipulation skills to utilize a computer keyboard

Pay Scale: The base pay range offered for this position is $76K - $78K annually. This range is what we reasonably expect to pay for this role. The actual compensation offered will be based on several factors, including but not limited to, qualifications, skills, experience, education, internal equity, and alignment with market data.

Company Core Values:
Teamwork – Be a Spirited Partner
Commitment – Crush Every Day
Quality – Good vs. Grape: It’s All in The Details
Integrity – It Takes a Community
Safety – Tend the Vines
Entrepreneurship – Love the Wine You’re With
Fun! - Smile! You Have Purple Teeth!

Foley Family Wines & Spirits provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected under federal, state or local law.