Tasting Bar Manager Job Description
About Griffo Distillery:
We are an award-winning, small-batch distillery with a dynamic, growing spirit family and a Tasting Bar and Barrel Room located in Petaluma, CA. Open to the public three days a week, we offer hand-crafted specialty cocktails, guided tastings of our collection of spirits, tours of our grain-to-glass production, as well as private event rental of our entire 6,000 square foot distillery for wedding parties, corporate events and more! We are looking for a driven, outgoing and spirit loving person to become a core member of our team.
Role and responsibilities:
We are looking for the right person more than the “right” background. If you love hosting, party planning, organizing the chaos, being part of a rad team (and have a passion for delicious, handcrafted spirits) please, get in touch! This position operates on Saturday and Sunday fully solo during the slower season and will manage a Tasting Bar Assistant during the busy seasons. This position will work with our small team on Fridays and on the floating half workday. The key to success in this position is a passion for hosting, an ability to handle multiple customers and competing priorities, and an ever exuding positive/unruffled personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Natural people person with an enthusiasm for hosting
Responsible for greeting and serving guests in the tasting room with warmth and positivity.
Conduct tastings and tours and serve cocktails while educating guests about the company’s spirits and distillation process to effectively advise and sell to guests.
Oversee the opening and closing of the Tasting Room in addition to performing general customer service tasks including managing inventory, stocking shelves, signing up guests for the spirit club, and handling routine point-of-sale transactions.
Collaborate with Griffo Team to develop the seasonal cocktail menu that are tied to cocktail kits for sale.
Co-Own the Spirit Club with Operations (keep the program innovative and fresh to keep current members excited and attract new).
Prepare and serve Griffo specific cocktails (only prerequisite is an ability to follow a recipe card)
Responsible for analysis of tasting room trends with continual recommendations on how to improve.
Merchandise the tasting room displays to effectively sell spirits and other products.
Responsible for ordering all supplies for the tasting room and continually developing relationships with vendors that constantly optimize the distillery’s goals of elevating the customer experience.
Work closely with the Operations and Production teams to help meet and exceed sales goals.
Work closely with Human Resources for hiring, training, and ensuring Tasting Room staff adhere to personnel policies and procedures.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS AND EXPERIENCE
2 years of experience in a sales, wine, spirits or restaurant lead role
At least 21 years of age.
Demonstrated excellence in customer service.
Willingness to take ownership with strong communication and organizational skills.
Ability to prioritize and handle multiple projects with little direction.
Leadership and take-charge attitude while always maintaining professionalism.
Ability to effectively communicate to a variety of audiences and not afraid to enforce rules.
Must be capable of lifting up to 50 lbs at a time.
Ability to understand and follow written and verbal instructions
Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
Must be able to bend, squat, climb, push, stoop and crouch repeatedly
Must be able to stand and walk for extended periods as required by job duties
Comfortable as a Griffo brand ambassador
Familiarity with app-based technology (Square and Google Home)
Collaborative (non-authoritative) leadership style
Previous drink making experience
Comfort with conflict management with guests
Comfort with social media and willingness to post directly or send to team members for posting
Comfort in Google Suite - Sheets, Docs
WANT TO JOIN THE GRIFFO TEAM?
To apply submit resume and cover letter to: Human Resources Manager. This is a part-time position averaging between 22 and 30 hours a week with weekends required. Hourly plus tips ranges from $25-$55 an hour depending on tips. Excellent benefits package including Retirement, Generous PTO and more. Proof of COVID-19 vaccination required at time of hire.
Griffo Distillery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
Job Type: Part-time
Paid sick time
Paid time off
Friday through Sunday with a floating half day (ideally Monday or Tuesday)
We abide by all State and Local COVID-19 policies to ensure the safety of employees and guests.
Ability to commute/relocate:
Petaluma, CA, 94954: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location