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FT Tasting Room Representative - BR Cohn

Vintage Wine Estates

Glen Ellen, CA

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Job Description:

About VWE:

Vintage Wine Estates is a family of wineries and wines whose singular focus is producing the finest quality wines and incredible customer experiences. With wineries throughout Napa, Sonoma, California’s Central Coast, Oregon and Washington State, we welcome you to our storied properties. And we cordially invite you to experience our wines, wherever you are, to enjoy with family and friends.

We offer a competitive hourly rate PLUS tips & commission coupled with a generous employee discount. Our benefits package includes health insurance, 401k match, PTO and holiday pay, along with a wellness reimbursement program and even pet Insurance!  Read more about the role and apply today!

POSITION SUMMARY: 

This position supports the daily operation of the Tasting Room and demonstrates in depth knowledge of our products and programs. Works as a member of the team providing guests with positive, memorable experiences and the highest level of customer service while working with clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet all visitors and pour wines for tasting

Maintain a professional and courteous demeanor at all times

Create a memorable experience for guests

Sell wine and wine club memberships based on monthly goals

Able to conduct tours and tastings at all levels, including leading tours up to 30 guests and conducting seated wine tastings

Describe wines and answer visitors’ questions about wines

Provide general tourist information

Handle routine sales transactions that include operating the register and accounting of daily sales

Assist with display and stocking of retail items and wines

Assist in maintaining cleanliness of facilities

Assist with special events as needed

Represent the company at outside functions as needed

Acquire and maintain thorough knowledge wines

Understand and properly process tasting room specific order requests

Perform other duties as assigned by Manager

REQUIRED SKILLS:

Commitment to excellence and high standards

Maintain a professional and courteous demeanor at all times

Capable of multi-tasking

Ability to work in a team atmosphere

Excellent communication skills

Excellent presentation skills

Professional appearance and demeanor

Excellent customer service skills

Demonstrates ability to calculate figures and amounts such as discounts and percentages

Ability to understand and follow written and verbal instructions

QUALIFICATIONS:

Must be a high school graduate

Winery sales experience, catering and / or restaurant service experience a plus.

Proven track record of achieving revenue and club sign up growth

Proven ability to provide excellent hospitality

Must share company values: integrity, respect, value creation, compliance, customer focus

Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

Must be at least 21 years of age

Must be able to bend, squat, climb, push, stoop and crouch repeatedly

Must be able to stand and walk for extended periods as required by job duties

Must be able to lift up to 40 lbs on a regular basis

Coordinate multiple tasks simultaneously

SCHEDULE REQUIREMENTS:

Regular and reliable attendance on the job is mandatory.

Must be able to work nights, weekends and holidays 

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital or veteran status, or any other legally protected status

Additional Information:

Job Posted:
Thursday, June 23rd
Type of Work:
Full Time
Job Level:
Entry Level