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Agricultural Customer Service Representative (St.

Wilbur-Ellis

St. Helena, CA, CA

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Agricultural Customer Service Representative (St.

Job Description:

Are you customer-focused with an attention to detail? Do you have a background in agriculture or the tuff industry? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!

For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of Position:

This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management.

Key Skills and Abilities Include:

High School Diploma or equivalent
Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications and ERP order entry systems. JD Edwards practice and process training will be provided
Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracy
Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
Mobility to move freely across uneven terrain both indoors and outdoors safely

Key Personal Attributes Include:

Strong interpersonal and effective communication skills (verbal, written and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
Reads, writes and speaks the English language fluently

Specific Responsibilities and Key Deliverables Include:

Assists field sales staff with the preparation and documentation of product recommendations and use records
Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
Responds to customer sales inquiries in a timely, accurate and appropriate manner
Assists Branch Manager and field sales staff with product use forecast, sales reporting and budget preparation
As part of the support team, document and process product use recommendations as required
Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
Work closely with the office team to ensure adequate inventory levels are maintained to meet customer needs
Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
Prepare standard use and sales reports as well as any custom reports as requested by management, sales and customer
Assist Sales Team in annual budget preparation and monthly budget vs. actual reports
Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales support
Supports Branch and/or Operations Manager as requested

Compensation and Benefits:

Competitive hourly wage (to be determined based on experience and other factors)
Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); Pension Plan, 401k match up to 3%
Drug-Free Workplace

Additional Information:

Job Posted:
Friday, June 11th
Type of Work:
Full Time
Job Level:
Associate