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Wine Curator

Heitz Cellar

St. Helena, CA

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Job Description:

The reputation of Heitz Cellar for seamless quality has contributed to the international stature of Napa Valley since the first wines were produced in 1961. Our Martha's Vineyard Cabernet Sauvignon, introduced in 1966, is unsurpassed in worldwide acclaim for its consistent balance and proven record of graceful aging. Heitz Cellar encompasses over 500 acres of organic vineyard, strategically located in six of Napa Valley's finest appellations: Oakville, Rutherford, Howell Mountain, St. Helena, Calistoga, and Oak Knoll. This terroir and micro-climate diversity allows for remarkable latitude for experimentation and unmatched quality of elegant and balanced wines.

Heitz Cellar is looking for an energetic and motivated individual to join our team as a Wine Curator at our Tasting Salon in St. Helena. This is an exciting opportunity with a company dedicated to producing outstanding wines. The ideal candidate embraces change, loves to learn, and is ready to become a key player in an iconic company poised to enter a new and exciting growth phase.

Essential Duties and Responsibilities
•  Provide excellent customer service in all areas
•  Provide phone coverage and make reservations.
•  Greets all visitors in the tasting room, pours wine, discusses wine, and responds to customer questions as appropriate
•  Support staff by washing and polishing glasses, setting up for tastings/experiences, cleaning, and various other tasks
•  Respond gracefully to complaints and help resolve any issues
•  Create and execute an exclusive experience for each customer: confidently and knowledgeable about speaking to wines, varietals, winemaking/viticulture practices, growing areas, winery, and history
•  Promote the sale of wine and non-wine products sold in the Tasting Room, and drive interest in new memberships
•  Input orders and maintain customer notes accurately and promptly through our CRM (Customer Relationship Management) system
•  A strong focus on closing sales and up-selling is crucial
•  Collect names and email addresses for future contact
•  Learn POS systems and manage high-volume wine and merchandise transactions. Possess a high level of integrity for performing sales transactions
•  Accountable for tracking wine and retail inventory
•  Assist with events: execute timeline, manage to close and to secure of the venue concluding events stock supplies, maintain displays in retail areas
•  Represents winery at outside functions as required
•  Collect names and email addresses for future contact
•  Provide phone coverage and make reservations.
•  Other duties as assigned



Qualifications
•  Must be 21 years of age
•  High School Diploma or Equivalent required
•  2+ years experience in a premium winery tasting room, hospitality setting, or retail sales position
•  Must be flexible/available to work most weekends, special events, and holidays
•  Possess a valid driver's license
•  Enthusiasm for wine and interest in expanding expertise
•  Superior customer service skills and service driven
•  Excellent communication, organizational and interpersonal skills
•  Possesses professional appearance and demeanor
•  Friendly, cheerful, and professional disposition when dealing with guests, vendors, and team members
•  Be a team player, working with other sales curators to reach monthly and daily sales goals
•  Maintain a professional appearance
•  Demonstrated ability to multi-task, follow-up, and work in a fast pace environment under pressure
•  Must have strong attention to detail
•  Ability to understand and accurately follow written and verbal instructions
•  Pro-active and thorough in completing existing tasks and pursuing new assignments
•  The candidate must be flexible, can manage constantly changing priorities with enthusiasm
•  Ability to work independently with minimal direct supervision
•  Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures.

Physical Requirements
•  Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
•  Ability to operate various machinery types to include, but not limited to, dishwashers, leaf blowers, etc.
•  Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
•  Ability to stand for long periods

Additional Information:

Job Posted:
Thursday, May 27th
Type of Work:
Full Time
Job Level:
Associate