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Tasting Room Supervisor

Benessere Vineyards

St. Helena, CA

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Job Description:

Benessere Vineyards is a small, family owned boutique winery where we celebrate the gracious lifestyle and comfortable pace of wine country while specializing in "Unique Italian Varietals, Rooted in Napa Valley". The winery and vineyards are located just off Highway 29, midway between St. Helena and Calistoga. We pride ourselves on providing great wines and a hospitable environment in which people may truly relax and enjoy themselves.

Job Description:
Provide engaging, gracious, sincere, educational, positive and memorable experiences to all guests that visit Benessere Vineyards. The person in this position is energetic, detail oriented, has a passion for wine and thoroughly enjoys engaging with people via tastings and on guided tours to promote wine sales and Wine Club membership to guests with varying levels of wine knowledge.

The Tasting Room Supervisor is expected to “lead by example” to provide guidance and direction to the Tasting Room Associates when the Tasting Room Manager is off property; making sure all duties are completed prior to opening and before clocking out at the end of the day, making sure all associates take a lunch break as appropriate, completing an accurate inventory of all tasting room wines, and filling out the end of day sales & inventory reports.

* Open and close the tasting room, following winery protocols
* Make sure an accurate inventory is taken at the beginning and end of each day for both TR and PP inventories
* Accurately count cash register and make cash deposit with end of day paperwork
* Have the ability and confidence to lead groups on a vineyard and cellar tour with an educational focus
* Open, taste, smell and pour wines to ensure quality
* Accurately handle sales transactions using our POS system
* Daily accounting of sales, cash drawer and tasting room inventory
* Make sure all wine, merchandise, brochures and sales collateral handouts are fully stocked at the end of the day
* Clean and tidy up the tasting room (wipe down counters, empty garbage, check bathrooms, straighten photos, etc.)
* Organize patio at the end of the day (bus all glassware, pick up garbage, straighten chairs, tables cleaned, etc.)
* Break down empty cardboard boxes and along with empty bottles, take to recycling
* Provide and ensure Responsible Beverage Service
* Wash, buff and restock wine glasses making sure the tasting room is stocked at the end of the day
* Maintain company standards of sales and service in tasting room according to the company handbook
* Clean off the patio prior to opening using either the blower or a broom
* Prepare and organize tasting room each day
* Communicate professionally via phone, email and with handwritten notes with all customers
* Assists with special events
* Assist with winery projects, ranging from hospitality to administrative duties

* Knowledge of wine, wine industry and Napa Valley in general
* Comfortable with public speaking and guiding tours, hosting both small and large groups
* Be able to communicate effectively with a diverse range of guests and employees in a friendly and informed manner
* Work as part of a team in a courteous and respectful manner at all times
* Professional appearance (dress code according to company handbook), upbeat demeanor and positive nature
* Understand and accurately follow written and verbal instructions
* Ability to multi-task and prioritize responsibilities
* Proficient in Microsoft Office Suites (Outlook, Word, Excel)
* Available to work up to 8 hours in a day, with occasional overtime
* 21 years or older

* Ability to stand and walk for extended periods of time
* Climb stairs repeatedly
* Repetitively lift 40 lbs on a daily basis (case of wine)
* Set-up and break down tables, chairs and settings for group tastings, events and appointments

Additional Information:

Job Posted:
Monday, May 3rd
Type of Work:
Full Time
Salary Information:
Hourly DOE + commissions & WC bonuses

Contact Information:

Benessere Vineyards
Ryan Shenk