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Assistant Tasting Room Manager

Benessere Vineyards

St. Helena, CA

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Job Description:

Benessere Vineyards is a small, family owned boutique winery where we celebrate the gracious lifestyle and comfortable pace of wine country while specializing in "Italian Varietal Wines, Rooted in Napa Valley". The winery and vineyards are located just off Highway 29, midway between St. Helena and Calistoga. We pride ourselves on providing great wines and a hospitable environment in which people may truly relax and enjoy themselves.

Job Description:
Provide engaging, gracious, sincere, educational, positive and memorable experiences to all guests that visit Benessere Vineyards. The person in this position is energetic, detail oriented, has a passion for wine and thoroughly enjoys engaging with people via tastings and on guided tours to promote wine sales and the Wine Club membership to guests with varying levels of wine knowledge.

The Assistant Tasting Room Manager is expected to “lead by example” to provide guidance and direction to the Tasting Room Associates; open and close the tasting room each day following winery protocols, completing an accurate inventory of all tasting room wines, filling out the end-of-day sales & inventory reports, and active participation with the winery outreach program.

ESSENTIAL DUTIES AND RESPONSIBILITIES
* Assist the DTC Sales & Hospitality Manager in the creation, organization, coordination, marketing and execution of the guest experiences
* Oversee the hospitality team on weekends, ensuring the standards for professionalism and customer service and that company policies and procedures are followed by all staff members
* Work in the tasting room on a daily basis. Have the ability and confidence to lead groups on a vineyard and cellar tour with an educational focus
* Assist and implement business outreach efforts to develop relationships with neighboring wineries, concierges, and tour operators / drivers
* Assist the DTC & Hospitality Manager in the execution and planning of winery events
* Accurately count cash register and make cash deposits with end-of-day paperwork
* Open, taste, smell and pour wines to ensure quality
* Accurately handle sales transactions using our POS system
* Provide and ensure Responsible Beverage Service
* Communicate professionally with all customers via phone, email and with handwritten notes
* Assist with winery projects, ranging from hospitality to administrative duties

QUALIFICATIONS
* College degree preferred
* Minimum 5 years experience in the wine industry
* Management experience a plus
* Knowledge of wine, the wine industry and Napa Valley in general
* Have some event planning experience
* Comfortable with public speaking and guiding tours, hosting both small and large groups
* Be able to communicate effectively with a diverse range of guests and employees in a friendly and informed manner
* Work as part of a team in a courteous and respectful manner at all times
* Professional appearance (dress code according to company handbook), upbeat demeanor and positive nature
* Understand and accurately follow written and verbal instructions
* Attention to detail and have the ability to stay busy
* Ability to multi-task and prioritize responsibilities
* Be a self-starter
* Proficient in Microsoft Office Suites (Outlook, Word, Excel)
* Proficiency in WineDirect a plus
* Available to work up to 8 hours in a day, with occasional overtime
* 21 years or older

PHYSICAL REQUIREMENTS INCLUDE
* Ability to stand and walk for extended periods of time
* Climb stairs repeatedly
* Repetitively lift 40 lbs. on a daily basis (case of wine)
* Set-up and break down tables, chairs and settings for group tastings, events and appointments

Additional Information:

Job Posted:
Monday, May 3rd
Type of Work:
Full Time
Salary Information:
Salary DOE + commissions & WC bonuses

Contact Information:

Benessere Vineyards
Ryan Shenk