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Jr. Customer Service Representative

Cork Supply USA

Benicia, CA

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Job Description:

The Junior Customer Service Representative (J-CSR) will assist the Customer Service Representatives (CSR) with their duties. The J-CSR will be responsible for supporting the Customer Service Representatives with processing orders, modifications, and customer complaints. This position requires excellent communication skills, the ability to maintain composure in a fast-paced environment, a flexible and positive attitude, and a strong sense of urgency to meet daily deadlines.

Key Responsibilities
•  Answer customer service phone calls professionally.
•  Create product samples to order for sales team.
•  Create and maintain a Kanban of physical stock samples for sample fulfillment.
•  Assist in tracking shipments closely to ensure timely delivery to customer.
•  Assist CSR Team with processing customer credits for product and service-related issues.
•  Assist in fielding new customer inquiries.
•  Assist in Customer Onboarding and contact entry.
•  Analyze data in ERP system to communicate potential order delays to the CSR Team.
•  Analyze data in ERP system to update sales orders with up-to -date information on an ongoing basis.
•  Complete administrative tasks in current ERP system to maintain accuracy on an ongoing basis.
•  Assist in keeping documents and price sheets up to date.
•  Create professional bids, quotations, and proposals for the CSR team.
•  Attend and present during daily Production Meeting and department meetings as required.
•  All duties assigned as assigned.

Successful candidates for this position will have:
•  2 or 4-year college degree or relevant work experience.
•  High level of professionalism and interpersonal skills to handle all aspects of customer service.
•  Experience with Microsoft Business Central 365 a plus.
•  Demonstrated computer skills and knowledge of MS Office Suite.
•  Strong working knowledge of customer service principles, practices, and skills.
•  Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise.
•  Demonstrate ability to prioritize, problem solve and manage numerous projects on tight deadlines.
•  Professional level written and verbal communication skills, strong decision-making ability and attention to detail.
•  Ability to work well with others effectively.

Physical Demands
•  Able to sit for long periods of time and work at a computer workstation.
•  Able and willing to work longer than normal business hours when needed to meet deadlines.
•  Able to lift up to 25 lbs.
•  Occasional local business-related travel.
•  Comply with GMP/Food Safety rules, regulations, requirements, PPE, and policies that apply to Cork Supply.

Additional Information:

Job Posted:
Monday, April 19th
Type of Work:
Full Time
Job Category:
Salary Information:
$20/hr to $24/hr