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Customer Service Professional

Winebow

Pine Brook, NJ

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Job Description:

ESSENTIAL FUNCTIONS
•  Delivers outstanding customer service to all internal and external clients.
•  Resolves product or service problems by clarifying the customer's issues; determining the cause, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment, following up to ensure resolution.
•  Processes and coordinates routine and special customer order transactions.
•  Maintains a current working knowledge of Winebow products.
•  Works closely with Winebow's Sales staff, providing support and feedback regarding communication with clients
•  Provides phone coverage and support for sales staff and their clients as needed.
•  Responds to emergency orders and customer service issues in a timely manner.
•  Assists/attracts potential customers by answering product and service questions, suggesting information about other products and services when appropriate.
•  Must be a team player, able to effectively prioritize and multi-task, and work well under demand to meet deadlines.
•  Meets agreed upon goals and objectives effectively and in a timely manner.
•  Arrives to work, appointments, meetings, and other work-related functions on time and as scheduled.

OTHER FUNCTIONS
•  Performs other duties as assigned, including coverage of front reception desk, as required
•  Maintains relationships and favorable contacts with current and potential accounts.
•  Resolves customer issues/problems

MINIMUM REQUIREMENTS
•  High School Diploma or GED; College Degree Preferred.
•  Minimum two years of Customer Service experience.
•  Prior Computer and Phone Customer Service experience in luxury goods sector Required.
•  Computer proficiency in WORD, EXCEL, and OUTLOOK programs
•  Excellent interpersonal and communication skills.
•  Demonstrated effective written and oral communication skills.
•  Experience in the wine industry and/or wine knowledge Preferred.

#monster

Additional Information:

Job Posted:
Thursday, June 10th
Type of Work:
Full Time
Job Level:
Associate
Reference No:
CUSTO03045