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Tasting Room Associate

Emeritus Vineyards

Sebastopol, CA

Job Description:

Emeritus Vineyards is growing and looking for a new member of our Customer Experience Team! Emeritus is a small family run business; we take pride in on producing world class Pinot Noir with a personal connection to all our customers.

We are looking for a dynamic individual with a commitment to hospitality, customer service and Pinot Noir. This position is responsible for executing exceptional guest experiences in the tasting room, on virtual tastings and via phone. This is part-time, 3-4 days a week and includes weekends and holidays

Duties Include:
•  Creating exceptional guest experiences in the tasting room, virtually, and over the phone.
•  Create lasting connections with guests and customers.
•  Host guests in the tasing room for vineyard tours and tastings, creating exceptional experiences and connections for guests.
•  Setting up Zoom for virtual tastings, including emailing guests, managing guests on Zoom and sharing materials on the screen while engaging with guests to create an
exceptional virtual experience.
•  Works on outbound phone campaigns to provide exceptional customer service and capitalize on sales opportunities on the phone.
•  Educate customers about the Emeritus Vineyards, including our history, farming techniques, winemaking style, and other items that makes our brand unique.
•  Strong ability to close the sale in person, on zoom tastings, or over the phone. Actively promotes the wine sales and drive new memberships to the wine club.
•  Process transactions on POS system, maintain customer records and appointments on CRM system.
•  Responsible for opening and closing duties, set-up and break-down various tastings, and general housekeeping and maintenance.
•  Helps maintain Tasting Room and facilities to ensure a clean, professional, upscale environment for guests.
•  Attends and participates in team meetings, staff and company meetings as required.
•  Continually learns and maintains thorough knowledge of Emeritus Vineyards and our wines.
•  Other duties as assigned.

Qualifications and Skills:
Deep commitment to customer service and ability to effectively represent the quality of Emeritus wines.
Effective sales person.
•  Passion for wine and the wine industry – especially Pinot Noir!
•  Enjoy educating and talking with people, creating authentic connections and relationships.
•  Strong computer literacy and experience with POS & CRM system
•  Self-starter, clear communicator, positive team player and multi-tasker.
•  Must be highly motivated, independent yet able to take direction.
•  Keen attention to detail.
•  Positive, flexible attitude and sense of humor.
•  1-3 years retail sales, food and beverage service and/or hospitality experience a plus.
•  Must be able to lift and carry up to 50lbs, stand for long periods of time, be able to walk through a vineyard (on uneven ground) and at least 21 years old

This position will be 3-4 days/week, including weekends & holidays. Salary DOE.

To apply please send resume and cover letter addressing qualifications and salary requirements for this position, we look forward to hearing from you!

Additional Information:

Job Posted:
Wednesday, March 24th
Type of Work:
Part Time
Salary Information:

Contact Information:

Emeritus Vineyards
Steve Morvai