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Customer Service Representative

Sonoma Tilemakers Inc

Windsor, CA

Job Description:

We’re Making More Than Wine in Sonoma County!

The current pandemic may have you considering pivoting your career. If you are reevaluating your career choices, consider pivoting your career into Artisanal Handcrafted Tile Manufacturing at Sonoma Tilemakers. Sonoma Tilemakers is hiring and safely working with CoVid19 Safe Work Practices in Place!

About Sonoma Tilemakers

Sonoma Tilemakers is a leading wholesale manufacturer and distributor of high-end residential and commercial ceramic tile, stone and glass. Handcrafted tile in Sonoma County by really nice people! We are in search of a qualified customer service representative to join our team. This is a regular, full-time hourly position.

About the Position

The position is responsible for order processing, including inbound and outbound telephone calls, e-mails from customers, data-entry, technical support as well as problem research, resolution and follow-up without compromising the exceptional customer service we’ve committed to our clients. The ideal candidate should possess the ability to learn and develop knowledge of our extensive line of products and develop loyal customer relationships.

Knowledge, Skills and Abilities:
•  Proficient in MS Office
•  Excellent written and oral communication skills
•  Excellent customer relationship skills
•  Organized, strong attention to detail
•  Strong problem identification and resolution skills
•  Excellent listening skills
•  Able to perform basic mathematical calculations
•  High level of integrity and work ethic
•  Dependable and Reliable

Minimum Qualifications
•  2 to 3 years of direct work experience in Customer Service or Sales
•  Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques

Sonoma Tilemakers offers competitive wages and a comprehensive benefits package including Medical / Vision / Dental Insurance, Health and Dependent Care Flexible Spending Accounts, Profit Sharing, Retirement 401k Plan, paid holidays, paid time off, service awards, employee recognition awards, and more.

Sonoma Tilemakers is an EEO company

Additional Information:

Job Posted:
Thursday, July 30th
Type of Work:
Full Time
Salary Information:

Contact Information:

Sonoma Tilemakers Inc
Human Resources