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St. Helena, CA

Job Description:


To provide an exceptional Quintessa guest experience, delivering our story, sharing the journey and taste of the wine. To support the business operations and goals.

Essential Duties:

*The following reflects essential functions for this role but does not restrict the tasks that may be assigned.
•  Brilliant story tellers; choreograph a memorable, quality guest experience that supports desired brand message
•  Utilize strategic selling skills to encourage sales and wine club membership sign ups
•  Acquire and share wine knowledge effectively and accurately to guests
•  Create and maintain a customer-oriented environment focused on building customer relationships and loyalty
•  Act as an Estate ambassador on and off premise
•  Exceptional interpersonal skills with the ability to communicate with clarity and consistency, both verbally and in writing; comfort speaking to varying group sizes
•  Well versed and passionate about wine. Seeks to attain wine knowledge ranging from the wine industry, production and biodynamic and organic farming. Uses that knowledge to build rapport with customers and members
•  Ability to work in a fast-paced environment, and at times, keep busy during slower periods
•  Prioritize, multi-task varying customer needs
•  Hospitality focused at events
•  Flexibility in working weekends and Holidays is required
•  Complete other assignments and special projects as assigned
•  Uses both wine knowledge and service heart to effectively build rapport and relationships with customers and club members
•  Professional, self-motivated, organized and efficient with the ability to multi-task in a fast paced, small team environment
•  Passion, enthusiasm, focus, creativity and positive outlook
•  Excellent customer service skills fast learner of new systems, logical and adaptable
•  Goal oriented and sales driven
•  Excellent verbal and written communication skills including listening skills; confident communicator
•  Ability to effectively build relationships with co-workers
•  Excellent organizational skills and the ability to follow through on projects
•  Highly dependable; acute attention to detail
•  Excellent trouble shooter
•  Must be able to troubleshoot customer and employee problems and find scalable solutions
•  Professional appearance, demeanor, and enthusiasm

•  Two - five years of hospitality experience with a background in customer service, wine education, wine sales, hotel/ concierge work and/ or wine clubs/ loyalty programs.
•  Shift scheduling: work weekends, events (including evenings), and some holidays
•  Ability to lift heavy boxes (40-50 lbs.)
•  Position includes extensive sitting, standing, walking
•  Proficiency in Point of Sales (POS) systems and basic computer skills preferred
•  Must be at least 21 years of age
•  High School diploma or equivalent
•  History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies

Estate Educator Level Guidelines/ Qualifications

*Levels below are cumulative. To transition levels, you must encompass the prior level.

Level 1
•  Minimum of 2 years' experience in hospitality and/ or wine industry
•  Reliable team member, act as support, greeter and Estate Host, as needed
•  Competency in membership signups and sales
•  Consistent customer follow up
•  Basic wine and winemaking knowledge
•  POS systems experience
•  Attend trainings
•  ABC Certification

Level 2
•  2-5 years' experience in hospitality and/ or wine industry
•  Lead 'Estate and Quintessential' experiences
•  Proven, consistent and increased membership signups and sales
•  Large group experiences
•  High level POS/ Admin knowledge, ability to train other team members
•  DTC phone outreach and customer service; office work that includes reservations and telephone customer service - cross trained with Receptionist
•  Extensive/ advanced knowledge and passion for Q; in food, wine and Napa Valley; in vineyard farming and biodynamics
•  Food service training

Level 3
•  5+ years' experience in hospitality and/ or wine industry
•  Identified leader; tasting room lead - can act as MOD in the absence of Managers
•  Host private special experiences, events, IQ series, VIP, Family
•  High level trade/ wholesale market knowledge
•  Project Coordinator
•  Broader knowledge of fine wine industry
•  Offsite pouring opportunities
•  Concierge outreach and networking - attend networking groups/trainings
•  WSET, CSW, CSM preferred
•  Manager level food service training; Somm certification a plus

Physical requirements
•  Ability to lift 50 lbs. and occasionally lifts 100 pounds.
•  Ability to perform physically demanding tasks outdoors in changing weather conditions
•  Ability to work a flexible schedule, including weekends, holidays and periodic overtime
•  Able to stand for long periods of time
•  Able to walk on flat and sloped terrain
•  Must be able to easily walk 2 miles or more in unstable, uneven or wet conditions
•  Requires the ability to sit bend, stoop, twist and walk over uneven surfaces for prolonged periods of time

Company Overview

Huneeus Vintners is a dynamic collection of premium wines/wineries. The portfolio includes Quintessa, Faust, Illumination; all produced in Napa Valley; Flowers Vineyard and Winery produced on the extreme Sonoma Coast. Most recently Leviathan, in Napa Valley and Benton-Lane located in the Oregon wine country joined our portfolio. We are singularly focused on producing the highest quality wines and promoting them through a committed distributor network to passionate restaurateurs and retailers.

Equal Employment Opportunity

Huneeus Vintners LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable

Additional Information:

Job Posted:
Monday, January 13th
Type of Work:
Full Time
Reference No: