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Guest Services Specialist

Boisset Collection

Sonoma, CA

Job Description:

Boisset Collection is seeking a calm, efficient, personable, and experienced Guest Services Specialist to provide extraordinary assistance to our guests and Wine Club members. Position will be based at the beautiful, historic Buena Vista Winery but service will be extended to customers of all Boisset properties: Buena Vista, DeLoach, Raymond, JCB and Wattle Creek.

Services will be provided primarily by phone (incoming and outgoing calls) and email. This is a Full Time entry level position with benefits including insurance, retirement plan, paid time off, and more.

Prior Customer Service Experience, preferably with high volume phone inquiries;
Strong communication skills, both verbal and written;
Ability to problem solve, seek solutions, and suggest alternatives if needed;
Ability to turn difficult situations into positive ones, for both the customer and company;
Desire to provide the best possible experience for club members and general public.

This position requires attention to detail, strong multi-tasking skills and follow-through. This individual should possess & represent Boisset Family Estates with professionalism at all times. Knowledge of AMS point of sale software very helpful. Computer skills required, including MS Word, Outlook and Excel. Experience with phone sales a plus.

Boisset Collection is an innovative, eco-minded, dynamic company with family roots in France and California. Equal opportunity employer: all qualified applicants will be considered.

Competitive compensation and full benefits offered.

***Benefits: medical starts first of the month following your hire date, dental, vision, FSA/HSA, Life/Disability/AD&D, 401k, vacation, sick, holiday, commuter benefits and generous employee discounts.

Please apply online at link below and submit your resume today to be consider for this exciting career opportunity.

Proud to be honored by the North Bay Business Journal's Best Places to Work 2014, 2015 and 2016.

Additional Information:

Job Posted:
Tuesday, December 3rd
Type of Work:
Full Time
Salary Information:
DOE with Incentives