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Tasting Room Co-Manager

Sacramento, CA

Job Description:

Tasting Room Co- Manager, Sacramento area winery.

In conjunction with the current Tasting Room Co-Manager, this position is responsible for the total customer experience in our Tasting Room, delivering on the sales and club acquisition goals while providing best-in-class service in a high volume, customer centric environment. This is a Part-Time position. Wine Club experience necessary.

The Assistant Tasting Room Manager will assist the current Tasting Room Co-Manager with leadership in the following areas:
•  Managing and Coordinating all Friday-Sunday tasting room functions, including guest services, tasting room events, tours and weddings
•  Driving sales and club acquisition for tasting room and tours
•  Remained focused on the customer experience
•  Understanding the POS system so troubleshooting when problems arise
•  Assembling a high performing staff and providing the training and motivation required to drive success
•  Setting high standards and holding staff accountable to those standards
•  Collaborating and working well within the overall team
•  Developing and building partnerships within the company, including Hospitality, Direct Sales, Marketing, Winemaking/Production and Accounting, as well as the community
•  Identifying successful strategies and developing and implementing tactical plans in order to impact change when needed
•  Understanding and identifying with sales reporting
•  Acts as manager-on-duty when Tasting Room Manager is not present
•  Reporting to this position: Part-time tasting room staff
. Strong organizational, communicational and problem solving skills

ESSENTIAL FUNCTIONS
•  Meet/Exceed sales goals: Wine & non-wine merchandise
•  Cultivate a high performing sales organization
•  Assist with recruitment, training, motivation and empowerment
•  Assign daily and monthly staffing schedules within budget, as requested by manager
•  Mentor part-time staff
•  Develop and implement effective sales incentives
•  Tasting Room promotions (collaborate with Marketing Manager)
•  Seasonal programs
•  Events
•  Wine club member acquisition
•  Name/email capture
•  Execute best-in-class wine club, tour and tasting experiences
•  Customer satisfaction & loyalty
•  Elevate staff’s wine knowledge
•  Ensure sales staff understands and communicates brand messaging
•  Ensure appropriate staffing/schedules
•  Retail Operations
•  Opening and closing, cash management, inventory etc
•  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice

RESPONSIBILITIES
•  Promote membership in wine club as applicable
•  Greet all guests promptly and graciously and provide knowledgeable, consistent and courteous responses to questions, complaints and/or problems. Insure that all problems are resolved to the customer's satisfaction. Refer to management as appropriate
•  Fulfill customer orders and use POS/Ipad to complete sales. Properly operate POS/Ipads and accurately follow transaction procedures
•  Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment or delivery, when needed
•  Insure that merchandise displays and tasting bar are kept in immaculate condition
•  Setup tasting bar with necessary supplies. Wash tasting glasses and assist with other cleanup as needed
•  Make sure marketing flyers are placed throughout the winery to promote upcoming events, wine releases, etc
•  Record tasting wines used. Make sure empty bottles are put in appropriate holding area
•  Assist in training and orientation for new and/or on-call staff

PHYSICAL REQUIREMENTS
•  Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
•  Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
•  Ability to stand for long periods of time

COMPENSATION
•  Wage commensurate with experience

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Please email your cover letter and resume to; winejobcalifornia@gmail.com

Additional Information:

Job Posted:
Saturday, November 16th
Type of Work:
Part Time
Salary Information:
commensurate with experience