A Retail Specialist is responsible for ensuring assigned customer accounts are consumer ready; this entails stocking the store shelves and cold boxes/coolers with fresh products, by building displays to draw attention to our products, and by providing exceptional service to our retail clients. It’s a role that requires a great deal of organization, customer service and initiative. This position is also responsible for Sales within respective locations. Essential Functions (This list may not include all duties as assigned): • Maintains fresh products by stocking and rotating, organizing, and refilling back stocks, cold boxes/coolers, shelves and displays adhering to all quality and rotation policies. • Builds displays and executes placement of signage and other merchandising items. • Ensures all SKUs are priced appropriately and meet standards of visibility. • Keeps backroom and inventory areas clean and organized. Notifies manager of any product breakage in an account. • Walks the account for merchandising opportunities with Victory Wine Group’s portfolio. • Completes the retail call and provides feedback to Sales Managers to ensure appropriate inventory levels and exceptional customer service in all assigned accounts. • Maintains a professional rapport and image with store personnel and customers. • Develops outstanding relationships with customers and co-workers while delivering exceptional customer service. • Gains expertise and ability to be responsible for a sales route. • Strives to continually overtake the competition on every level, individually and as a team with other members of the division/company. • Adheres to current route and makes all scheduled calls. • Responsible for sales in each assigned location. • Responsible for entry of all sales orders into POS system.
• Must be able to travel within established geographic areas, as necessary.
• Must have reliable transportation, hold a valid drivers’ license and meet company driving record & automobile insurance requirements.
• Performs other duties, as assigned.
REQUIRED SKILLS: • Must possess a High School Diploma. • Bachelor's Degree preferred. An equivalent combination of education and experience that is determined to be directly related to the foregoing specified requirements may be considered for substitution. • Strong persuasive presentations skills, including the ability to speak before large audiences both internally and externally. • Background or experience in the beverage or restaurant/bar industry a plus. • Knowledge of the alcoholic beverage industry, including knowledge of wine and spirits terms, and their production process techniques helpful. • Passion for wine and spirits with the ability to continuously learn new brands and represent effectively to customers. • Physical exertion will be necessary to achieve desired levels of account management. The employee must be able to lift products from 25 lbs. to 50 lbs. on a regular basis and up to 175 lbs. when handling kegs. • Licenses, Age restrictions: ? Valid Driver's License and maintain an acceptable driving record and valid driver license, and maintain auto insurance coverage at least to the minimum amount specified by the Company and state law. ? Must be 21 years of age or older at the time of employment in order to sell alcohol in the state of Texas.
• Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, the customers served by this company and others with whom her/his job puts her/him in contact.
• Adheres to the company’s equal opportunity and non-discrimination policies, which ensure that there will be no discrimination on the basis of race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, age or any other protected class.
• Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required.
• Must complete and pass a criminal background check.
• Achieves Results
• Customer Service
• Relationship Building
• Planning and Organizing
• Collaboration and Teamwork
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to speak or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, work in an office environment, work in a seated position, and work with computers.
The employee must be able to drive and have a valid driver’s license. The employee must occasionally lift and/or move up to 175 pounds, 25-50 lbs. on average. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment requires the ability to work independently with minimal supervision. Exposure to dust, debris and fluctuating temperatures