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Estate Manager

Walla Walla Vintners

Walla Walla, WA

Job Description:

Walla Walla Vintners is seeking an Estate Manager to join our team. We look forward to expanding our team.


Primary Responsibilities

The Estate Manager oversees the flow of systems at Walla Walla Vintners while balancing the management of its tasting room operations. The individual in this role will showcase exceptional leadership skills and a commitment to elevated service standards. The Estate Manager will provide training, mentoring, and incentives to the tasting room staff to ensure annual sales goals are met. Furthermore, duties include:

•  Weekly inventory updates and transfers
•  Scheduling and payroll approval of the tasting room staff
•  Assist in the implementation of new programs and policies
•  Work closely with accounting team to ensure all finances for the estate remain within the quarterly budget limitations, are submitted and approved in a timely manner
•  Marketing, management and promotion of tasting room events
•  Work closely with web team to update and modify website content as
•  Work closely with upper management to execute capital expenditures projects
•  Interview, hire and onboard sales team members
•  In collaboration with production, oversee maintenance of all winery functions - water system, landscaping, HVAC and other property maintenance needs
•  Create, implement and maintain strategies to meet and exceed goals
•  Coordinate trade tastings
•  Implement new menus (both wine and food) with release schedule
•  General maintenance and upkeep in tasting room with assistance from cleaning professionals
•  Maintain clear and open communication with director of tasting rooms as well as other tasting room managers
•  Monthly performance reports for staff to outline individual sales and wine club goals
•  Responding to all emails and voicemails in a timely manner
•  Greet all visitors and pour wines for tasting
•  Create a memorable experience for guests
•  Sell wine and wine club memberships based on monthly goal
•  Represent winery at outside functions as needed
•  Prepare and manage food for wine pairings
•  Perform other duties as assigned by upper management

Qualifications

•  Excellent people management and customer service skills
•  Knowledge of wines and wine production
•  Commitment to excellence and high standards
•  3+ years’ experience with tasting room management
•  Excellent people management, organizational and customer service skills
•  Excellent oral communication skills
•  Excellent presentation skills
•  Proficiency in Microsoft Word, Excel, PowerPoint, Commmerce7, Wine Direct, and POS systems
•  Must be capable of working independently while managing multiple tasks at once
•  Must be able to lift and move 45 lbs.
•  Must share company values: integrity, respect, value creation, compliance, customer focus
•  Evidence of superior sales performance preferred
•  Strong organizational, problem-solving, and analytical skills
•  Ability to manage priorities and workflow
•  Professional appearance and demeanor
•  Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm
•  Demonstrated ability to calculate figures and amounts such as discounts and percentages
•  Ability to understand and follow written and verbal instructions


Physical/Mental Requirements

•  Must be at least 21 years of age
•  Must be able to bend, squat, climb, push, stoop and crouch repeatedly
•  Must be able to stand and walk for extended periods as required by job duties
•  Must be able to lift up to 40 lbs on a regular basis
•  Must live in the Walla Walla AVA area


Walla Walla Vintners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

Additional Information:

Job Posted:
Friday, September 6th
Type of Work:
Full Time

Contact Information:

Walla Walla Vintners
Michael Burton