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Wine Club Manager

Oak Mountain Winery

temecula, CA

Job Description:

Job Description


Act as on-site manager in the absence of the tasting room manager(s)
Manage and respond to daily calls, voicemails and emails
Manage order returns and work with Shipping & Inventory Manager to resolve address updates, reroutes, call tags, etc.
Proactively “upsell” wine club members, grasping every opportunity to add to existing allocations
Spend time on the floor interacting with guests and existing wine club members
Ensure orders are processed accurately, and timely
Review various inventory locations to ensure orders are not creating outages
Contact club members with missed delivery attempts to reduce return rate
Contact returns, recover shipping costs and attempt to upsell
Contact club members with declined credit cards ASAP post batch processing
Create mailers to distribute once the first round of calls has been made
Ensure email is scheduled no more than 48 hours post batch processing
Drive upsell revenue and work with brand management to deplete end-of-lot and library wines and contact prior purchasers of new releases
Use contact codes to maintain buyer’s preferences and suggest recommended products
Contact non-openers from promotional emails
Work with brand management to plan club shipment selections and ensure master list is up-to-date as products are changed/updated
Communicate current and upcoming club products to sales team(s)
Work with tasting room management to educate staff on selections, hosting tastings of new releases
Ensure tasting room manager and staff are notified of current club selection
Ensure TR has inventory of wine club selections for will-calls
Communicate wine club promotions to sales team(s) and work with management to ensure all promotions are notated on the master calendar
Create email and newsletter content and work with brand manager & winemaking team to gather/create tasting notes
Support tasting room team with the onboarding new hires and training new hires on wine club sales tips
Work with management to revise/update training how-to’s
Any and all other duties as assigned


Strong verbal and written communication skills
Excellent communication and interpersonal skills with the ability to communicate effectively with all levels of management and team members
Exceptional skills in customer service with a professional demeanor
Excellent written communication skills, attention to grammar and email etiquette
Works well in a team environment
Pays close attention to detail and takes initiative
Previous tasting room experience or in person customer service a plus
Ability to work in fast-paced, flexible environment and shift focus when needed



Must be 21+ years of age
3+ years of wine club experience or equivalent
Proficiency in Microsoft Office required
Self-motivated, detail-oriented, and customer experience focused individual
Tech savvy, with strong computer skills, and competent in learning new software
Shares company values of: integrity, respect, value creation, compliance, customer focus
Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm


Must be 21+ years of age
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
Must be able to speak and communicate clearly
Must be able to sit for extended periods as required by job duties
Coordinate multiple tasks simultaneously
Ability to travel locally when necessary
Able to work weekends, holidays and afterhours

Job Type: Full-time

Additional Information:

Job Posted:
Tuesday, August 13th
Type of Work:
Full Time

Contact Information:

Oak Mountain Winery
Travis Poper