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Concierge

Mumm Napa

Napa, CA

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:



•  Provide guests with an outstanding and unique experience.
•  Offer a friendly and sincere greeting.
•  Handle routine retail transactions, including operating cash registers/accounting for daily sales consistently and accurately, balancing cash drawer and assembling bank deposit.
•  Be knowledgeable about Mumm Napa’s history and wines.
•  Anticipate guest’s needs
•  Develop ongoing relationships with guests to stimulate repeat visits and future sales.
•  Promote and sell Mumm Wine Club, wine products and gift merchandise.
•  Package wines for guests
•  Participate in opening and closing duties and maintain a clean work space.
•  Answer phones professionally and understand where to direct incoming calls.
•  Actively participate in regularly scheduled staff meetings.
•  Stay current on recent wine reviews, industry issues.
•  Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests.
•  Assist Supervisors in providing a safe and secure environment


QUALIFICATION REQUIREMENTS:



•  Must be at least 21 years of age
•  Ability to read, write and speak English; bilingual any other language a plus.
•  Ability to add, subtract, multiply and divide with consistent accuracy
•  Strong ability to close sales
•  Ability to communicate membership and product knowledge effectively
•  Knowledge of wine & wine production
•  High school diploma or equivalent.
•  Excellent verbal & interpersonal communication skills required.
•  Ability to lift heavy boxes (40-50 lbs.) on a repeated basis.
•  Ability to perform physically repetitive tasks.
•  Willingness to dress in line with guidelines provided.

Additional Information:

Job Posted:
Wednesday, May 15th
Type of Work:
Full Time