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Part Time Tasting Room Associate Kendall Jackson

Jackson Family Wines

Santa Rosa, CA

Job Description:

The Tasting Room Associate is responsible for efficiently and effectively promoting the sale of wine and non-wine products through customer service and providing consumers with a meaningful wine tasting and experience. All efforts are focused on attaining monthly sales goals while providing gracious hospitality to consumers and trade.


•  Greets all visitors to the Tasting Room, pours wines for tasting, discusses wine and responds to customer questions as appropriate.
•  Ensures that every visitor enjoys their wine tasting experience and leaves with a very high impression of our wines.
•  Is knowledgeable about wines, accurately describes wines, winemaking techniques, winery history, appellations, and unique aspects of wines.
•  Effectively promotes and sells wine and Wine Club memberships to customers.
•  Handles routine purchasing transactions, including operating cash register, accounting of daily sales, and processing returns and discounts.
•  Takes the initiative for self-development in the areas of our wines, our brands, general hospitality, and for acquiring effective sales techniques and acumen.
•  Participates in company-sponsored wine educational and development opportunities.
•  Maintains knowledge of current and new legal issues pertaining to inter-state shipping of wine to consumers and how they impact day-to-day wine shipments.
•  Working with shipping department, facilitates shipping of wine to customers and meets all compliance and regulatory requirements of wine shipments.
•  Participates and assists with special hospitality events that occur at the winery.
•  Working with our guests in wine and food atmosphere
•  Washes and polishes glassware for Tasting Room.
•  Assists with display and pricing of retail items and wines as needed.
•  Represents winery at outside functions as required.
•  Other duties as assigned.Essential Skills, Experience, and Education:

•  Shows commitment to excellence and high standards in work product.
•  Possesses or can develop solid knowledge of wines and winemaking processes.
•  Consistently demonstrates outstanding customer service skills and poise and tact in working with the public.
•  Proven ability to effectively and appropriately communicate with diverse client group.
•  Possesses professional appearance and demeanor.
•  Is flexible, can manage constantly changing priorities with enthusiasm.
•  Fluent in English
•  Demonstrates ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
•  Strong computer proficiency and data entry experience, basic to intermediate knowledge of Word and Excel preferred.
•  Possesses one to two years prior related experience.
•  Has high school diploma or GED; two to four year college degree preferred.
•  Must be at least 21 years of age.
•  Must be able to work weekends and flexible schedules.
•  Physical Requirements:

•  Ability to lift and move 50 pounds repeatedly.
•  Ability to stand and walk for long periods of time.
•  Ability to effectively stock wine, set-up and break down procedures, equipment, etc., and be able to utilize dolly cart and assist in moving heavy objects.
•  Ability to understand and accurately follow written and verbal instructions

Additional Information:

Job Posted:
Tuesday, February 12th
Type of Work:
Full Time
Reference No: