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Tasting Lounge & Estate Host

Zo Wines LLC

Healdsburg, CA

Job Description:

Under the general direction of and the direct supervision of the Hospitality Manager, the Tasting Lounge & Estate Associate is responsible for efficiently and effectively promoting the sale of wine and non-wine products through customer service and providing consumers with a meaningful wine tasting and educational experience. All efforts are focused on attaining monthly sales goals while providing gracious hospitality to consumers, guests and trade.

ESSENTIAL FUNCTIONS/DUTIES:
•  Greets all visitors to the Estate & Tasting Lounge, pours wines for tasting, explains wine details/facts, and responds to customer questions as appropriate.
•  Ensures that every visitor understands the Farmstay meaning; educational & agricultural background
•  Is knowledgeable about wines, accurately describes wines, winemaking techniques, winery/property history, appellations, and unique aspects of wines.
•  Expand the Farmstay Wine Experience and Sensory Workshop in detail for consumer understanding.
•  Effectively promotes and sells wine and Wine Club memberships to customers and guests.
•  Operates daily functions in the Tasting Lounge; pumping open wine bottles, cleans room and deck, etc.
•  Takes the initiative for self-development in the areas of our wines, our brands, general hospitality, and for acquiring effective sales techniques and acumen.
•  Makes sure the Estate is clean and presentable to guests throughout the day.
•  Maintains high level of hospitality when communicating to guests of the Estate
•  Process orders and pack up to be shipped orders in cellar if needed.
•  Participates and assists with special hospitality events that occur at the winery.
•  Washes and polishes glassware for Tasting Lounge.
•  Assists with display and pricing of retail items and wines as needed.
•  Represents winery at outside functions as required.
•  Other duties as assigned.

JOB REQUIREMENTS:
Essential Skills, Experience, and Education:
•  Shows commitment to excellence and high standards in work product.
•  Saturdays and Sundays, & possible Friday schedule
•  Possesses or can develop solid knowledge of wines, vineyard development and winemaking processes.
•  Consistently demonstrates outstanding customer service skills and poise and tact in working with the public and scheduled tasting appointments.
•  Proven ability to effectively and appropriately communicate with diverse client group.
•  Possesses professional appearance and demeanor.
•  Is flexible, can manage constantly changing priorities with enthusiasm and positivity.
•  Strong computer proficiency and basic to intermediate knowledge of Word, Wine Direct and Excel preferred.
•  Possesses one to two years prior related experience.
•  Must be at least 21 years of age.
•  Must be able to work weekends and flexible schedules.

Physical Requirements:
•  Ability to lift and move 50 pounds repeatedly.
•  Ability to stand and walk for long periods of time.
•  Ability to effectively stock wine, set-up and break down procedures, equipment, etc., and be able to utilize hand cart and assist in moving heavy objects.
•  Ability to understand and accurately follow written and verbal instructions

Additional Information:

Job Posted:
Saturday, February 2nd
Type of Work:
Full Time

Contact Information:

Zo Wines LLC
Tyler Head