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Assistant Manager, Tasting Room

Robert Mondavi Winery

Oakville, CA

Job Description:

Job Description

The Tasting Room Assistant Manager supports the Tasting Room team in delivering an exceptional visitor experience, world-class customer service and superlative wine education to guests at Robert Mondavi Winery. The Asst. Manager actively works as part of the Tasting Room management team to drive sales and wine club sign-ups, model exemplary sales

techniques, control costs, manage resources and to deliver revenue and operating profit to plan. The Tasting Room Assistant Manager oversees the visitor experience at Robert Mondavi Winconsumer programs and the management of the retail sales operation, with an emphasis on Le Marche retail store, the Spotlight Wine Club Room and the private To Kalon tasting lounge. The Asst. Manager is responsible for the operational and financial success of these areas, with an uncompromising commitment to customer service and hospitality. This leader motivates and directs the Tasting Room staff in a team-oriented style that places its highest priority on customer service, driving revenue, capturing data and wine club sign-ups.
Manages a team of direct reports.

Responsibilities

Tasting Room Operations
* Set and maintain exemplary customer service standards and seek continuous improvement of the visitor experience
* Lead and motivate sales and support teams to achieve revenue goals; update staff on new promotions, assists sales staff as needed
* Update daily financial reports, visitor counts, tour counts and wine club sign-ups
* Manage cash handling, including cash drawer reconciliations, bank deposits and change orders
* Maintain the overall appearance of the sales floor, tasting rooms and private tasting areas
* Manage inventory and purchasing with attention to controlling costs
* Troubleshoot POS system issues when required; support sales by successfully operating the POS system, ringing sales, placing shipping orders, opening and reconciling cash drawers accurately
* Create daily schedules and supervise floor operations
* Resolve customer or staff complaints promptly, seeking positive outcomes
* Maintain, update, and expand knowledge of viticulture, enology and Robert Mondavi Winery wines by participating in related educational opportunities sponsored by the winery and outside sources

Staff Development
* Train and develop staff with an emphasis on a superlative tasting experience and exceptional customer service. Build opportunity for advancement, and provide timely and relevant feedback
* Mentor new employees to assist them in assimilating quickly, with particular attention to winery history and brand messaging as well as general operations
* Seek, suggest, and supervise training and educational opportunities for the entire team
* Assist in establishing and supporting direct reports' annual goals
* Assist in seasonal and full-time hiring, including interviewing
* Cultivate teamwork, trust and mutual respect

Wine Club
* Lead the Visitor Center team to achieve wine club sign-ups goals; track and recognize excellent performance
* Create contests and promotions to motivate staff; brainstorm new ideas for rewards
* Assist in staff training for sales and wine club sign-ups
* Review all wine club applications for accurate and complete information; work with staff to resolve when applications are incomplete

Minimum Qualifications
* Two years of college preferred with an emphasis in communications or hospitality
* Four years of experience in a high-volume luxury hospitality, restaurant or retail environment with an emphasis on excellent customer service and driving revenue
* Excellent verbal and written communication skills
* Ability to work under pressure, on tight deadlines and multi-task.
* Professional phone and email skills with a strong team-oriented work ethic.
* Proficient with PC software including MS Word, Outlook, Excel and POS systems. ShipCompliant/VIN65 software a plus
* Foreign language skills a plus

Physical Requirements/Work Environment
* Must be able to work extended hours including evenings, weekends, and holidays
* Must be able sit and/or stand for long periods of time, and work on a computer for extended periods
* Must be able to work both inside and outside in varied weather conditions
* Ability to lift up to 55 lbs. regularly
* Must be at least 21 years of age

Success in life is making the most or what matters to you. Our Total Rewards approach can help with tools and resources for managing your career, finances, health and wellbeing, and planning for life's opportunities and challenges.
* Competitive Compensation
* Short-term/long-term incentives - if eligible
* Paid Holiday and Paid Time Off
* Paid Parental Leave (maternity, paternity and adoption)
* Tuition Reimbursement
* Health Plans
+ Flexible Spending (FSA) and Health Savings (HAS) Accounts
+ Medical/Vision/Dental/Prescription Drug
+ Health & Well-Being Programs
* Financial Security
+ 401(k) retirement plan with company match, Profit Sharing and Roth investment options
+ Employee Stock Purchase Plan
+ Life Insurance
+ Short & Long-Term Disability
* Product allowance and employee discount programs
* National, regional and local Volunteer activities
* Employee match program

Please note: The Total Rewards outlined apply to most full-time, non-union employees within the United States. Part-time, union, or employees based outside the US may have access to different programs. Some programs refer to offerings available within major offices only.

Location
Oakville, California

Additional Locations

Job Type
Full time

Job Area
Hospitality & Retail

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including g

Additional Information:

Job Posted:
Wednesday, November 7th
Type of Work:
Full Time
Reference No:
R-09868