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Wine Director

Restoration Hardware

Yountville, CA

Job Description:

RH is seeking a Wine Director with a demonstrated ability to support company leadership in the development and execution of business strategies. This includes: taking a leadership role in strategic research and development initiatives that will improve quality of guest experience and increase revenues, recruiting and training of service staff, inventory management, and providing world class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position.

RESPONSIBILITIES

Live Our Values: People, Service, Quality and Innovation
Deliver first-class service to both internal and external guests
Responsible for making sure every guest leaves happy, within reason
Responsible for taking immediate action to correct anything affecting the guest experience
Responsible for responding to any complaints or errors that affect the guest experience
Ensure the consistent integrity of the physical facility where wine is served and stored
Monitor hospitality areas to ensure they are kept clean, safe and code compliant
Oversee opening and closing operations
Manage the staff schedule
Manage all purchasing and inventory maintenance of wine-related supplies
Work with RH Wine Team to create, advertise and execute design and wine events
Ensure clarity, consistency, and parity in application of all RH policies
Develop deep and strong communication and partnership with Core Gallery team – ensure that in both day-to-day and critical situations there is a cohesive and seamless integration of the Café within the larger Gallery experience
Train, monitor, and continuously improve Wine Team members’ wine knowledge, service, sales, and alcohol policing standards, i.e. provide lessons, tastings, tours, etc.
Day-to-day management of contract vendors and suppliers
Provide front line sales support to the wine team whenever necessary
Develop staffing models, and adapt staffing coverage as needed to cover client demand
Monitor daily Manager Notes log and take action on all key issues and opportunities
Recruit the right level and type of talent for our ever-changing business
Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales
Embrace change and deliver top results no matter the obstacle
Enforce standards, policies, paperwork and procedures
Multi-task at a high level; prioritize among multiple complex daily priorities

REQUIREMENTS

Minimum of 5-10 years management experience in hospitality or wine industry
Smart Serve Certified
Food Handlers Manager Certified
Strong food and beverage knowledge with an emphasis on ingredient driven seasonal cuisine, wine and beer
Ability to work independently and with all levels of leadership in a fast paced environment
Strong ability to lead an F&B team and own accountability for specific revenue goals
Excellent written and verbal communication skills with notable attention to detail
Team player with enthusiastic outlook and creative mind
Strong decision making abilities
Mac and PC knowledge
Experience with Excel and Word a plus
Experience with industry software, i.e. Salesforce, ShipCompliant and POS Systems
Business development or entrepreneurial experience a plus
18 years or older

PHYSICAL REQUIREMENTS

Must be able to lift up to 50 pounds
Must be able to work standing and walking for extended periods of time

SCHEDULING REQUIREMENTS

This position is full time. Candidates must be willing to have flexible schedules and must be willing to work weekends, evenings, and holidays in rotation.

Additional Information:

Job Posted:
Wednesday, October 10th
Type of Work:
Full Time

Contact Information:

Restoration Hardware
Evie Pesheva