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Tasting Room Concierge - Clos Pegase Winery

Vintage Wine Estates

Santa Rosa, CA

Job Description:

Vintage Wine Estates is a collection of vintner family-owned winery estates and brands based in Santa Rosa, California. We are an industry leader across all sales channels and dedicated to providing wine consumers with a range of wine selections from $10 to $150 dollars. Vintage Wine Estates is a dynamic, growing organization seeking a Concierge to join our team at Clos Pegase Winery in Napa Valley. Customer service is central in our culture, with focus on both our external and our internal customers. We value individuals with an entrepreneurial spirit who enjoy working with a professional, results-driven team in a collaborative environment.


•  Organizes VIP tasting requests
•  Crafts elevated tasting itineraries for VIP guests
•  Answers phone calls and emails in a timely manner
•  Responsible for positive customer interactions, specifically greeting and welcoming guests, checking guests in for appointments, assisting guests with tasting options and questions while managing the flow of tasting room traffic
•  Provide appropriate communication and follow through for tasting appointments via email and phone
•  Schedule and log tasting appointments as necessary following established guidelines
•  Greet guests in a gracious and professional manner, confirm appointment status
•  Be familiar with and able to describe wine tasting options to guest
•  Manage flow of guest appointments for both scheduled and walk in appointments
•  Inform Manager of any conflicts or possible issues with tasting room host before seating
•  Perform other duties as assigned by Manager
•  Commitment to excellence and high standards
•  Proficient on the computer (familiar with POS systems, Microsoft Office)
•  Excellent oral communication and presentation skills
•  Strong organizational, problem-solving, and analytical skills
•  Ability to manage priorities and workflow
•  Professional appearance and demeanor
•  Excellent customer service skills


•  Must share company values: integrity, respect, value creation, compliance, customer focus
•  Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm


•  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
•  Must be at least 18 years of age
•  Must be able to bend, squat, climb, push, stoop and crouch repeatedly
•  Must be able to stand and walk for extended periods as required by job duties
•  Must be able to lift up to 40 lbs on a regular basis
•  Coordinate multiple tasks simultaneously


•  Must be able to work nights, weekends and holidays

Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.

Additional Information:

Job Posted:
Tuesday, October 9th
Type of Work:
Part Time
Salary Information:
DOE; Competitive