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Wine Educator

Davis Estates

Calistoga, CA

Job Description:

Davis Estates is seeking a professional wine educator to join our dynamic team. As we position ourselves for growth in 2019 we need a can-do educator that understands how to provide exceptional hospitality and memorable guest experience’s. We offer our guest a variety of experience options that include seated tastings, chef paired food and wine tastings, in-depth tours and tastings as well as our ultimate VIP experience.

Guest Experience – 75%

•  Greeting visitors as they arrive on the property with a warm and inviting approach.
•  Effectively selling our wines through engagement and development of relationships with our guest.
•  Conducting each sale from bottle to delivery. This means overseeing the entire sales process including managing any issue that may arise.
•  Acting as an ambassador for the entire Napa region, by developing knowledge of other wineries, local restaurants and experiences that our guest would request recommendations of.
•  Anticipate guest needs and find ways to exceed guest expectations.
•  Hosting educational tastings for all guest including Club Members, Trade and VIP’s from 1-40 people. Providing property tours.
•  A friendly and sincere reception and farewell, using guest names when possible.
•  Providing a clear presentation of the Wine Club features and benefits to our guest.

Operational Support – 25%

•  Booking guest experiences via phone and email with accuracy and in a timely professional manner.
•  Updating our POS with correct information and tracking customer shipments.
•  Follow and execute on the opening and closing procedures.
•  Maintaining wine inventory and organization within the Wine Storage Room and Tasting Room.
•  Set up and breakdown of the glassware, plates, water and proper marketing materials.
•  Bussing guest tables, buffing glassware and restocking materials as required.

What does it take to be considered for this position?

•  2-3 years of experience in a proven wine sales/hospitality/events environment, preferably within the luxury brands market.
•  Strong preference for individuals with wine credentials ie. Certified Sommelier, WSET Level 2, CSW
•  Strong passion and knowledge of the relationship of wine and food and how to describe it to the guest.
•  Proven sales track record with a strong ability to work within a small team environment.
•  Genuine passion for building relationships with people, both guest and fellow team members.
•  A willingness to help where help is needed.
•  Working knowledge of POS programs, Preferable ECellars
•  Excellent communication skills, both over the phone, in person and written.
•  A person that understands that details matter and pays close attention to managing the details of guest experience.
•  Ability to speak in front of large groups with confidence and clarity.
•  Working knowledge of Microsoft Office Suite
•  Ability to obtain and keep a food handlers card.

Job Requirements:

•  Honesty, Approachability and Integrity
•  Ability to lift 50 pounds
•  Ability to work a flexible schedule including weekends(required) and evenings on occasion.
•  Must be able to talk, hear, touch, taste, smell and read.
•  Ability to stoop, bend, sit, reach, climb, kneel, stand and walk for extended periods of time.
•  A valid California driver’s license with clean driving record.

Additional Information:

Job Posted:
Thursday, August 9th
Type of Work:
Full Time