ESSENTIAL PURPOSE: Assist in the leadership of our tasting room staff. Support the daily operations of the PlumpJack Tasting Room operation. This role will be responsible for maintaining the highest quality guest experience through training and development of sales staff. All efforts are focused on monthly sales goals and providing exceptional hospitality.
In conjunction with the Tasting Room Manager, lead and direct the activities of the Tasting Room team to achieve Tasting Room Business priorities: consumer acquisition, membership-conversion, profit generation, and brand positioning
Manage daily business functions, including opening and closing procedures for each business day; ensure that cash accounting is correct and complete at end of business day
Respond to customer requests, suggestions, or complaints
Work the Tasting Room floor, serve as a tasting room host, pour wine and assist with all aspects of tours, tastings, and hospitality.
Oversee daily staff in the tasting room to ensure that staff operates according to standards for professionalism and customer service and that company policies and procedures are followed by all staff members
Establish an atmosphere of teamwork and positive employee relations
Leads team to meet or exceed sales goals based on annual budget
Take an active role with the staff across three wineries to build employee unity, being a positive example for customer experience and to evaluate retail employee customer service
Work with Tasting Room Manager to ensure that all staff are familiar with current wine release and competitive set.
Other Essential duties
Staff scheduling (to be produced at least 2 weeks prior to the next month)
Back Office administrative duties
Shipping, Order Management, and Customer Service Issue Resolution