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Tasting Room Manager

WineTalent

St. Helena, CA

Job Description:

WineTalent is working with our client, Long Meadow Ranch, to find a dynamic and sales driven person to join the team as the Tasting Room Manager.

Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The many-faceted operation includes the 650-acre LMR Mayacamas Estate home ranch located in the Mayacamas Mountains above Rutherford and the 90-acre LMR Rutherford Estate, located on the Rutherford Bench, and, in Mendocino County, the 145-acre LMR Anderson Valley Estate. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch.

The Tasting Room Manager will be an integral member of our team, providing the highest level of professionalism, customer service and brand ambassadorship for Long Meadow Ranch's business. The manager will be responsible for overseeing the operations of the General Store and providing leadership and support to the staff. The goal is to create a unique experience for our guests that includes wine & olive oil tasting, retail and culinary offerings including the LMR Chef’s Table food & wine experiences.

Responsibilities:

Oversee Daily Operations

Spend majority of time on the floor in contact with staff and customers
Recruit, train, supervise and appraise staff
Build and maintain a culture that emphasizes maximizing sales opportunities
Motivate and establish a reward system to the team to increase sales and efficiencies
Hold daily pre-shift meetings for staff to communicate changes, motivate staff, hold sales contests and educate on new offerings
Train staff on LMR products including wine, olive oil, packaged foods
Educate staff on Winery offerings including Wine Club and tours
Provide training, coaching and counseling to staff to attain the highest level of customer service
Maintain financial and inventory records and ensure proper execution of retail procedures, cash management and financial accountability
Ensure opening and closing procedures are being followed by staff
Maintain stocking levels to ensure that shelves and merchandiser are always full
Achieve goals for sales and profitability
Provide retail displays for on-site Farmers Markets
Resolve customer service issues and complaints
Create strong relationships with key consumers and industry leaders
Ensure compliance with health and safety legislation
Administrative and General

Manage products including ordering, merchandising, inventory control and pricing
Organize and maintain inventory
Place weekly intercompany orders for wine and other LMR products
Scheduling of staff in accordance to traffic projections
Attend weekly management meetings to promote General Store offerings
Maintain, print and order collateral and menus as needed
Education, Experience and Required Skills

Five years of sales experience in a tasting room, restaurant or retail sales environment
2+ years experience in tasting room management
Bachelor’s degree in Retail, Marketing, Sales or Hospitality, preferred
Must have knowledge of wines, varietals and winemaking process, wine certification a plus
Strong management history in the service and/or hospitality industry, preferably in a wine industry
Knowledge of inventory and cost of goods management
Strong interpersonal skills
Outgoing, well spoken, professional and polite
Collaboration skills
Ethical Conduct
Attention to detail and thoroughness
Must be able to work rapidly and accurately, performing multiple tasks simultaneously
Must have a valid California Driver’s License and maintain a safe driving record
Ability to lift up to 50lbs.
Ability to stand for long periods of time
Ability to work in an outside environment at times, cold and hot weather
A pre-employment investigative consumer report is required
Compensation and Benefits:

This is a full-time, salaried position
Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k)

Additional Information:

Job Posted:
Monday, June 11th
Type of Work:
Full Time
Reference No:
WTWJTRMLMR0618

Contact Information:

WineTalent
Amy Gardner