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Wholesale Customer Service Specialist

Duckhorn Wine Company

Napa, CA

Job Description:

Duckhorn Wine Company has set the standard for American fine wine for four decades. The acclaimed Duckhorn Wine Company portfolio includes Duckhorn Vineyards, Paraduxx, Goldeneye, Migration, Decoy, Canvasback and Calera, each with its own dedicated winemaker. With more than 700 acres of renowned estate vineyards, along with grapes from the finest growers, each winery has a canvas of lots from which to blend its wines. Focused on optimal grape selection, innovative winemaking techniques and a premium barrel-aging program, Duckhorn Wine Company is founded on a pioneering spirit and unwavering commitment to quality. Duckhorn Wine Company wines are available throughout the United States, on five continents, and in over 50 countries.

SUMMARY: The California Wholesale Sales Associate is responsible for processing all California direct wholesale orders. The position requires strong attention to detail, excellent customer service and a solid emphasis on customer follow-up.

•  Order Processing:
o Receives sales orders via phone, e-mail, text or fax
o Checks orders for correct price, customer number and product codes
o Reviews orders for account holds due to credit limits and/or past due invoices
o Efficient, orderly, and accurate entry of sales orders into NAV system
o Updates NAV as needed for customer shipping/billing/contact information
o Manages all EDI errors to make sure EDI orders process efficiently
o Responsible for non-revenue orders for California wholesale division
•  Sample orders for sales managers
•  Non-revenue shipments to accounts

•  Sales Support
o Communicates and proactively discusses current wines and promotions to customers
o Regularly communicates with customers regarding availability, order status, and ship dates
o Attend CA trade events, tastings and staff trainings as needed
o Maintains accurate customer data in Navision
o Provides superior customer service

•  2 years work as a customer service professional with a premium winery (or other premium consumer product).
•  Strong organizational skills required
•  Excellent attention to detail and ability to anticipate customer needs and respond appropriately
•  Exceptional oral and written interpersonal communication skills
•  Ability to function independently and make empowered decisions that positively affect the customer’s experience
•  Computer proficiency: MS Navision a plus, Word, Excel, Outlook

Additional Information:

Job Posted:
Tuesday, May 15th
Type of Work:
Full Time