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Customer Service Associate

Benziger Family Winery / The Wine Group

Glen Ellen, CA

Job Description:


The Wine Group is one of the top leaders in the wine industry. As a privately held management-owned company with 14 wineries in California, New York, and Australia, we thrive to win with exceptional people who share our values. We produce many well-known brands including Franzia, Cupcake, Chloe, Flip Flop, Save Me San Francisco, Insurrection, Concannon, Benziger and Imagery. We are a successful company looking to employ talented individuals on our team who are self-motivated, positive and energetic. If this sounds like you, we encourage you to apply!


Under the direction of the Direct Sales Manager, the Customer Service Associate based at Benziger Winery in Glen Ellen, is responsible for being a proactive part of the winery direct sales and wine club team. Full time position with responsibilities including customer service via telephone and email, wine club sales, data entry, wine club support, and other administrative tasks. Provides best in class customer service and interfaces with customers on a daily basis. Has a track record of success in selling wine directly to consumers over the phone, email, or in person. The position requires flexibility and must be willing to work occasional after hours for wine club events.

* Generate sales through in-bound calls and emails. Leverage customer service interactions into selling opportunities
* Provide best in class customer service and sales to customers through the Direct Marketing department
* Resolve customer issues regarding shipments and wine club experiences, including making special arrangements, in a mature and professional manner
* Nurture customer relationships through phone and email channels. Gather insight from customer interaction to help develop new products, services and customer benefits.
* Serve as liaison between the Direct Marketing Department and the tasting room; ensuring high quality customer service for our shared customers
* Assist with hosting wine club and tasting room events
* Maintain log of customer contacts and ongoing customer data maintenance
* Contribute creative ideas for sales promotions, club acquisition, retention strategies and future club benefits
* Assist in proofing email communications and wine club newsletters
* Project a professional company image through in-person, phone and email interaction

* 2+ years in customer service, marketing, or direct to consumer wine sales experience
* Must be 21 years of age or older
* Provide excellent verbal and written communications to all levels of management, both internally and externally
* Knowledge of the wine industry a plus
* Previous wine club experience a plus
* Bachelor's Degree preferred
* Ability to work weekdays, holidays, and some occasional evenings and/or weekends for events
* Must be highly proficient in Microsoft Office, the Internet and computer aptitude
* Ability to learn new software
* Discretion with confidential information
* Must have ability to multitask, work well under pressure and be able to adhere to strict deadlines
* Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
* Excellent organizational & interpersonal skills with attention to detail
* Provide good verbal and written communications to all levels of management, both internally and externally
* Work independently within set guidelines
* Demonstrated reliability and punctuality, work effectively in team/crew environment, adherence to all safety regulations and operating procedures

* Position operates primarily in a professional office environment
* Working environment has exposure to both indoors and outdoors
* Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
* Must be able to occasionally lift and carry weights of up to 50 pounds at varying frequencies

The Wine Group is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Required Skills:

See Job Description

Additional Information:

Job Posted:
Sunday, April 8th
Type of Work:
Full Time
Job Category:
Reference No: