POSITION: SEASONAL-PART-TIME DESTINATION CONCIERGE | SONOMA COUNTY, CA
The Part-Time Seasonal Destination Concierge position requires a dynamic, innovative, passionate yet flexible service-oriented professional who is extremely organized and familiar with local activities and events. This individual will entrust a positive rapport with our destination team, Inspirato members and by actively anticipating their needs while professionally communicating all pertinent information to the member and destination team.
Conduct pre-arrival inspections of residences utilizing Inspirato Axxerion Property management portal
Provide assistance to the DC in the field if needed for set-up, meeting with member, grocery shopping, member special requests etc.
Confirm with vendors on members arrival day of any special baby equipment rentals, business meeting materials, party rentals, ski equipment rentals, bike rentals, etc. Be on site to coordinate the delivery
Obtain grocery order and conduct grocery shop and pre-arrival stocking of items in the residences
Work with destination team to accommodate any special requests by member or Member Care for special occasions such as birthdays, anniversaries, holidays etc.
Member (Pre-arrival): Review member resume with special notes, reach out to planner or Member Care Team for any clarification, reach out to member prior to the members’ arrival, review their personalized itinerary double checking everything and finalize any last-minute requests
Member (Prior to Arrival): Conduct pre-arrival housekeeping/maintenance inspection and stage home for arrival to include stocking home with groceries.
Member (Arrival): Grocery shopping, delivery of groceries, amenity presentation with note card, residence inspection, meet and greet, residential orientation, itinerary review for accuracy, review housekeeping schedule, confirm any last-minute additions or changes
Maintain residence inventories
After initializing contact with the member, follow up with member by phone or email
Arrange ground transportation or rental vehicle based on member requests.
Make any dining reservations
Make any activity reservations
Make any spa or fitness reservations
Ensure consistent communication with designated Destination Services Manager and Regional Manager in regard to questions or concerns regarding property management, pre-arrival planning, member services and member satisfaction and resolutions
Member (Stay): Accessible for all special requests or changes in schedules, accessible for emergency response and on call duties, 1st morning follow-up call, daily touch base, preparation of member incidental folio
Member (Departure): Presentation of member incidental folio for signature prior to departure, confirm departure time and transportation times with member and transportation company, wish member a fond farewell with safe travels and a speedy return (when possible be at the residence to assist with luggage and ensure arranged transportation is prompt). Post recap to Denver office.
Oversee property management projects to establish timelines and meet deadlines
Attend regional destination team conference calls when scheduled
Able to work weekends and holidays
Required Skills: To perform the job successfully, an individual should demonstrate the following competencies:
Honest, respectful, trustworthy, dependable, caring and fun
Excellent employee and member interaction
Organization and high level of attention to detail with ability to multitask
Excellent oral, written communication and listening skills
Upbeat, positive disposition with genuine “can do” attitude
Proficient with communication technology (MS Outlook, Word, Excel, Power Point, chat applications, etc.)
Flexible schedule, including evenings, holidays and weekends
Must be able to lift up to 50 pounds and have a reliable vehicle
Qualifications: Candidate must meet the following qualifications:
Bachelor’s Degree; preferably in hospitality management or business administration
Hospitality and guest service experience, including a solid knowledge of the local area
Who We Are
Inspirato is a leading luxury hospitality company that manages, staffs and maintains an exclusive collection of branded luxury vacation homes. Unlike Internet vacation rental brokers, we offer a carefully crafted experience delivering the luxury and service of a five-star hotel in the comfort of a spacious home. This includes investing in luxury furnishings, kitchen appliances, linens, and toiletries for every home, plus an expert service team and local on-site concierge to manage pre-arrival planning, daily housekeeping, and maintenance. With our unparalleled expertise in residential travel, we ensure the consistently luxurious experience that discerning travelers demand. For those who can’t imagine traveling any other way, our private club provides full access to the Inspirato Collection of 900+ vacation options, members-only rates, and valuable travel benefits. For more information on Inspirato, please visit www.inspirato.com.