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Reservations/Host

Lynmar Estate

Sebastopol, CA

Job Description:

Lynmar Estate, an established producer of ultra-premium Chardonnay and Pinot Noir is seeking a polished and energetic individual, passionate about wine and food, to fill the position of host and reservations for our guests. This position will be part of an exceptional hospitality team and be held to very high performance requirements. He or she will be responsible for:

Providing excellent customer service at the initial point of contact
Making reservations from inbound calls effectively
Maintaining a close eye on reservations to provide the team with input on the types of guests that are coming
Corresponding with guests, confirming reservations and following up when experiences have been completed
Triaging guests, escorting them to their experience setting and maintaining consistent excellence in all service standards
Monitoring guest seating to reflect business levels for the tasting room and tasting room associate thresholds

Skills and Requirements

Excellent phone and written communication skills
Ability to multi-task in a busy environment
Highly organized, meticulous and very neat
Personable and effective on a team
Fluent with Microsoft products (Excel, Word, PowerPoint)
Knowledge of AMS is a plus.
Prior winery, hospitality or concierge experience is a plus
Availability Friday-Monday: 10am-4pm
This is a seasonal position available now through October 31, 2018. Applicants should respond to this ad with a professional resume and cover letter.

Additional Information:

Job Posted:
Saturday, January 13th
Type of Work:
Seasonal
Salary Information:
$20-$25 per hour

Contact Information:

Lynmar Estate
Anisya Fritz