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Customer Service and Phone Sales Associate

K&L Wine Merchants

Redwood City, CA

Job Description:

Wine retailer K&L Wine Merchants ( is looking for an enthusiastic Customer Service professional for our Redwood City location. This is a fantastic opportunity for someone serious about sales and customer service within an enjoyable industry!

General Responsibilities:
•  Provide superior customer service and informed sales recommendations to our customers via telephone and email (you will average 40-60 calls per day, plus email)
•  Accurately process all types of retail transactions: General Sales, Pre-Arrival Orders, Wine Club Enrollments, Shipping Orders, Customer Profile Updates etc.
•  Monitor our customer service email box and web-based help desk application
•  Attend staff education sessions and on/offsite events as requested

•  Some experience in wine/hospitality/customer service industry highly desired
•  Excellent verbal and written communication skills required
•  Demonstrated ability to interact well with customers under - and project a positive, helpful demeanor
•  Proficient and fast with web browser and email applications
•  Extremely comfortable with Microsoft Outlook
•  Adept at upbeat and professional email correspondence
•  Must enjoy a focused desk-based work environment with heavy phones and email, particularly during Oct/Nov/Dec

Preference will be given to local candidates with some wine/beer/spirits knowledge and customer service experience.
Position is 40 hours per week. Tuesday – Saturday, after initial training period.
Benefits include staff discount, generous paid time off, medical/dental/vision insurance and a 401k plan with matching!

Please do not call or fax resume.

Additional Information:

Job Posted:
Friday, January 12th
Type of Work:
Full Time
Job Category: