Wine retailer K&L Wine Merchants (www.klwines.com) is looking for an enthusiastic Customer Service professional for our Redwood City location. This is a fantastic opportunity for someone serious about sales and customer service within an enjoyable industry!
• Provide superior customer service and informed sales recommendations to our customers via telephone and email (you will average 40-60 calls per day, plus email)
• Accurately process all types of retail transactions: General Sales, Pre-Arrival Orders, Wine Club Enrollments, Shipping Orders, Customer Profile Updates etc.
• Monitor our customer service email box and web-based help desk application
• Attend staff education sessions and on/offsite events as requested
• Some experience in wine/hospitality/customer service industry highly desired
• Excellent verbal and written communication skills required
• Demonstrated ability to interact well with customers under - and project a positive, helpful demeanor
• Proficient and fast with web browser and email applications
• Extremely comfortable with Microsoft Outlook
• Adept at upbeat and professional email correspondence
• Must enjoy a focused desk-based work environment with heavy phones and email, particularly during Oct/Nov/Dec
Preference will be given to local candidates with some wine/beer/spirits knowledge and customer service experience.
Position is 40 hours per week. Tuesday – Saturday, after initial training period.
Benefits include staff discount, generous paid time off, medical/dental/vision insurance and a 401k plan with matching!
Please do not call or fax resume.