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Tasting Room Associate

The Estates Wine Room

Seattle, WA

Job Description:

POSITION SUMMARY:
The Tasting Room Associate is responsible for ensuring that visitors to The Estates Wine Room receive impeccable customer service and are left with a positive image of the winery. The Tasting Room Host will provide education, wine samples and conversation for the customers both responsibly and appropriately.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following reflects the essential functions for this job. Other tasks may be assigned from time to time. Duties include, but are not limited to:
•  Greet all visitors with enthusiasm
•  Lead guests through wine tasting flights – educating them about Double Canyon and Archery Summit, wines, and brand. Ensure a fun and memorable customer experience.
•  Work towards developing relationships with guests to convert into Wine Club members
•  Effectively suggest and sell wine, with the ability to “up-sell”
•  Daily Tasting Room operations:
o Set up / breaking down the tasting room bar.
o Open and verify condition of wines, decanting when appropriate
o Prepare printed guest materials
o Open/Close POS system/registers.
o Manage cash drawer
o Stock wine and merchandise on Tasting Room floor and store rooms
o Perform sales transactions and for carry-out and shipping orders
o Maintain clean and organized guest spaces at all times
•  Provide warm, engaging and professional customer service with the ability to develop rapport with customers via telephone, email and face-to-face
•  Assist with monthly inventory
•  Actively continue education in wine production, viticulture, and winery history
•  Strong ability to sell wine and various club memberships to all types of customers
•  Provide exceptional service and go the extra mile for all guests visiting The Estates Wine Room
•  Represent The Estates Wine Room at outside functions when necessary
•  Quickly recognize the signs that a guest should not be served alcohol and take appropriate action to professionally address the situation.
•  Behave in a professional and mature manner at all times

EXPECTATIONS AND OTHER REQUIREMENTS:
•  Must have excellent knowledge of wine and food with enthusiasm to continually learn new information and share knowledge with guests and other co-workers
•  Excellent written and verbal communication skills (via telephone, e-mail and face-to-face) are required
•  Enthusiastic, passionate and dynamic communication style
•  Comfortable speaking in front of crowds
•  Self-aware, able to work independently, and driven to make a difference
•  Must have a positive attitude and outlook with the ability to work within a team atmosphere
•  Must remain calm under pressure
•  Must be able to work a flexible schedule including weekends
•  Must be 21 years of age
•  Must be able to lift 40 lbs and pass a physical exam and a drug test
•  Must possess or have ability to acquire a WA MAST training/certification License
•  Must possess or have ability to acquire a WA Food Handler’s License
•  Must be able to work in a standing position for long periods of time
•  Must be able to work in a fast paced hospitality environment
•  Experience with a luxury wine brand a plus

Additional Information:

Job Posted:
Wednesday, December 6th
Type of Work:
Part Time