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Customer Service Specialist

Mrs. Grossman's Paper Company/Paragon Label

Petaluma, CA

Job Description:

Do you believe that the customer is always right, even if they might be a little wrong once in a while? Do you take delight in taking care of customers and making sure you are their favorite vendor? Can you take lemons and turn them to lemonade? Do you have the ability to put yourself in the customer’s shoes? Simply put, are you a customer service superstar? If so, we are looking for a masterful custom service professional that is ready to jump in and start helping our awesome customer base.

Paragon Label is a small North Bay printer that produces labels for some of the finest wineries in the country. We are a well-known company that has a solid reputation not only for our extremely high quality printing, but also our extreme customer service, community involvement, and general strong ethics. We are set for impressive growth this year and need to add an excellent people to our awesome team.

We are looking for a true Customer Service Specialist that can help us service our hundreds of high quality winery customers and assist our professional, courteous, and driven sales staff. We also have a dedicated team of production professionals that take pride in offering top quality printing while giving the best customer service in the industry. This position requires you to not only service our customers, but also the production staff by making sure orders get to the floor with zero mistakes and with precise, clear instruction. You need strong math skills, basic printing knowledge, and high organizational skills. This position requires a meticulous and organized person that can handle stress (while also having fun) and sincere dedication in giving customers service that is beyond the client’s expectations.

Job duties include, but not limited to:
•  Meet and greet clients and customers
•  Respond to internal and external enquiries via email, phone and face-to-face
•  Manage customer order entries
•  Manage and update client accounts
•  Provide customers with quotes and product knowledge
•  Update client databases
•  Perform general administration tasks
•  Support other departments

Having experience in the printing industry is a plus (almost a must unless you are really, really quick at picking things up), while experience in the wine label printing industry is a huge advantage. This is a full-time positions with benefits. If you feel you can excel in this very exciting and opportunity filled position, please send us your resume.

Additional Information:

Job Posted:
Monday, June 19th
Type of Work:
Full Time
Salary Information:
DOE