Lead Wine Educator, Sanford Winery
Lompoc, CA
Position Summary:
Sanford Winery’s Lompoc Tasting Room, located in the Santa Rita Hills region of Santa Barbara County, is seeking an exceptional candidate for the role of Lead Wine Educator. The Lead Wine Educator is a key brand ambassador for Sanford Winery & Vineyard and is responsible for providing guests top of class hospitality and customer service. This position ensures each guest has a memorable and exceptional winery experience, where the focus is on the brand story, customer service, wine education and sales, and wine club sign ups. The Lead works closely with both the Sr. Retail and Hospitality Manager and the Hospitality & Events Manager to support the day-to-day operations of the Tasting Room.
Performance Measures:
• Positive attitude and enthusiasm towards job, customers, and co-workers
• Wine & product knowledge, and ability to communicate effectively
• Ability to anticipate guests’ needs and provide exceptional service
• Sales ability and awareness of sales goals
• Ability to demonstrate productivity and initiative
• Dependability (timeliness) and attention to detail (ability to perform duties as -delegated by manager)
Essential Duties and Responsibilities:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Provide guests with a memorable and exceptional experience. This includes:
Educating guests about Sanford Winery’s history, and describing wines and winemaking techniques
Developing and cultivating ongoing relationships with guests and wine club members to encourage repeat visits, referrals and future sales
Hosting an engaging tasting with exceptional customer service and hospitality as the foundation
Setting up and conducting general and private tours and tastings for trade partners, VIPs or club members
Promote and sell Sanford Winery & Vineyard’s wines, the Wine Club and merchandise
Assist with daily business functions, including opening and closing procedures, wine and non-wine inventory, and restocking
Handle cash and credit card transactions through the point of sale system
Assist management with assigning daily tasting reservations and monitoring daily reservation flow.
Assist management with monthly inventory management
Contribute to creation, management and distribution of weekly retail room schedule
Available to represent Sanford Winery at offsite wine events
Professional Qualifications:
Proficient in CRM, Internet, Point of Sale
Prior tasting room, event, restaurant or other sales (hospitality focused) experience
Self-starter, clear communicator, positive team player, multi-tasker
Wine knowledgeable, goal oriented and effective sales person
Must be at least 21 years in age
Ability to lift up to 50lb
Ability to work weekends and holidays
Must provide proof of full Covid-19 vaccination
For California Residents:
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate, passport number); personal records (e.g., telephone number, signature, education information, criminal background information, travel information for interviews); biometric information (e.g., results of urine test); and professional or employment information (e.g., resume, employment history, background check forms, references). We may also draw inferences from the personal information we collect about you, such as information about your abilities and aptitudes. The above categories of personal information are collected for the following business purposes: providing you services and benefits (e.g., recruitment, verifying your information, administering the hiring process); processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).
Apply Here: https://www.click2apply.net/llb2J1fXYpK4yIDGPCKypJ
PI261326786
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