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Tasting Room Estate Concierge

FIGGINS & Toil Oregon Winery

Walla Walla, WA

Job Description:

Seasonal - (March through December 2025)

Since 1977, the Figgins Family has been crafting world-class wines, beginning with the iconic Leonetti Cellar. Today, Figgins Family Wine Estates represents a portfolio of boutique wineries, including Leonetti, FIGGINS & Toil Oregon, dedicated to precision winemaking, estate viticulture, and exceptional hospitality experiences. Rooted in the Pacific Northwest, our brands reflect a deep sense of place and a commitment to excellence.

We are seeking a polished and professional Estate Concierge to join our hospitality team. This role is an opportunity to provide high-end, intimate wine experiences for our distinguished guests in a luxury, reservation-based setting.

Key Responsibilities:

- Lead semi-private, reservation-only tasting experiences with warmth and expertise.
- Ensure the tasting room remains pristine, elegant, and welcoming.
- Assist with setup and cleanup for tastings and events.
- Process POS transactions and orders with precision.
- Carefully pack and handle guest wine orders to ensure 100% accuracy.
- Provide concierge-level service, assisting guests with recommendations and customized experiences.
- Demonstrate an in-depth understanding of the Figgins Family Wine Estates portfolio, sharing insights about our wines and winemaking philosophy.
- Maintain guest records and appointment notes to ensure a seamless experience for returning visitors.
- Manage inventory and restock wine and supplies for smooth daily operations.

Who You Are:

- A hospitality professional with experience in luxury service, fine dining, or high-end wine environments.
- A natural host who thrives in creating meaningful and memorable guest experiences.
- Detail-oriented, ensuring a seamless and polished tasting experience.
- A strong communicator, eloquent and gracious in guest interactions.
- Reliable and punctual, committed to delivering excellence.

Qualifications:

- Must be 21 years or older.
- Weekend availability is required.
- WA MAST Class 12 Permit and Washington State Food Handlers Permit (required before first shift).
- Prior experience in hospitality, luxury service, or customer relations preferred.
- Comfortable using POS, reservation, and eCommerce systems.
- Ability to lift and carry up to 50 lbs.
- Clean driving record.

Why Join Us?

- Competitive hourly pay; ($18-$20/hour) + 100% gratuity retention.
- Paid Time Off (PTO).
- A set weekly schedule with an emphasis on work-life balance.
- The opportunity to work with one of Washington’s most esteemed wine families.

Apply Today!

If you are passionate about luxury hospitality, fine wine, and curating unforgettable guest experiences, we’d love to hear from you. Apply now to join the FIGGINS & Toil Oregon team and become part of our legacy.

To Apply: Submit your resume and a brief cover letter detailing your experience and interest in the role.

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Additional Information:

Job Posted:
Friday, January 31st
Type of Work:
Seasonal
Job Level:
Entry Level
Compensation:
$18.OO ‍−‌ $2O.OO 100% Gratuity Retention