ABOUT REALM CELLARS
Realm Cellars is one of Napa Valley’s most electrifying wine brands with estate vineyards in Stags Leap District, Pritchard Hill and Coombsville. In 2012, owner Scott Becker and his partner, winemaker Benoit Touquette teamed up to revive a nearly bankrupt brand. Since then, Realm has been transformed into one of the most collected wineries in Napa Valley, with a vineyard portfolio that today exemplifies the beauty and longevity of Napa Valley. Formerly the Hartwell Estate, Realm acquired the property in 2015 and began initial construction and development phases of an endeavor that will take decades to realize. In 2022, Realm acquired Nine Suns and Houyi Vineyard in Napa Valley’s famed area, Pritchard Hill. Realm is fueled by a clear vision for the brand, innovative and creative strategic thinking and an uncompromising commitment to quality and excellence. Today, the business is driven by an industry-leading approach to Direct to Consumer with investments in experiential and trade channels to support Realm’s long-term vision of being the iconic wine of the next generation. To achieve its aspirational goals, Realm will scale in terms of both demand and volume at a pace unique to the wine industry. Realm’s portfolio of wines includes both single vineyard wines and proprietary blends, all unified by freshness, precision, focus and structure. In addition to its estate vineyard sites, Realm partners with Napa Valley’s most prestigious and iconic wine growers and vineyard sites, including Dr. Crane and To Kalon—producing some of the finest and sought-after wines in Napa Valley.

SUMMARY
The Customer Relations Manager is responsible for upholding luxury standards of service through thoughtful and refined communication. The essential purpose of this role is to manage and further develop the high-touch customer engagement at Realm Cellars. The Customer Relations Manager leads all customer service, sales activities, and fulfillment relating to seasonal Releases and other special offerings or events. Primary responsibilities include supervising a Customer Relations Coordinator, customer correspondence through a variety of communication channels (phone, SMS, email), the planning and organization of DTC campaigns, and supporting fulfillment operations. This role also supports correspondence regarding Estate Visits and event reservations. Other duties include participation in regular system enhancement planning sessions, troubleshooting system and customer shipping issues, reporting sales and fulfillment metrics, and SOP documentation for internal and external user experiences.

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