The History of Foley Family Wines & Spirits
In spring of 1996, Bill & Carol Foley purchased 1,000 acres of lush and fertile earth within the then relatively unknown Sta. Rita Hills region of Santa Barbara County. Their plan – produce hand-crafted Chardonnay and Pinot Noir that reflected the best of California’s Central Coast. Named for their two daughters – Lindsey & Courtney – Lincourt Vineyards was born, and with it, the beginning of Foley Family Wines & Spirits.

In the 25 years since, Foley Family Wines & Spirits has grown into one of the world’s largest producers of fine wine, adding some of the industry’s most valuable wineries, located in the most recognized winemaking regions, including Napa, Sonoma, the Pacific Northwest, and New Zealand. Today, the Foley Family Wines & Spirits portfolio boasts a number of the most-celebrated names in wine, including Chalk Hill Estate, Chalone, Ferrari-Carano, and Sebastiani.

Job Summary:
The Hospitality Center Manager is a dynamic, hospitality focused, and strategic thinking leader with excellent communication and organizational skills. A successful candidate is able to prioritize, multitask, problem solve and ensure that the team is held to the highest standards. The HC Manager will lead their team to achieve best-in-class customer experiences while retaining membership and financial goals. The HC Manager is responsible for optimizing member and guest experiences with focus on driving retail sales, staff development, increasing traffic and growing club memberships.

Essential Duties and Responsibilities
•  Build relationships with key community partners, vintners & spirits associations and develop key inter-winery/inter-spirits partnerships, track and prioritize outreach
•  Track and deliver daily/monthly/annual metrics to senior leadership team
•  Work closely with SVP, Directors and other CO-Managers to exceed member acquisition and retention rates, sales volume and KPI goals.
•  Conducts self in a manner that drives team cohesion, unity & performance
•  Creates culture of continuous improvement through leadership behaviors of identifying solutions, creating opportunities for team members, and positivity
•  Lead HC to exceed customer service expectations while motivating team members to hit goals and celebrating key milestones
•  Support direct reports in developing skills and coaching on professional development
•  Create and delivery quarterly performance assessments through Success Factors for all direct reports and teams
•  Understand, uphold and train employees on the Foley Family Wines Core Values
•  Deploy peer-to-peer critical thinking and problem-solving skills when presented with challenges, projects and other duties as assigned
•  Work collaboratively across the business to understand needs of the trade, VIP, and special events areas in order to execute best-in-class experiences across all guest types
•  Works with business analyst for tracking, processing and updating of club and sales commissions
•  Aggregate and organize customer data; develop and analyze reports on customer feedback and provide meaningful insights to senior leadership team

Required Knowledge, Skills & Other Abilities
•  Must be at least 21 years of age
•  High level spirits & wine knowledge and the ability to execute experiences, tours, VIP tastings, trade tastings independently and at an expert level
•  Ability to repeatedly stoop, lift and carry 40 lb. cases of wine
•  Proficiency with Microsoft Office Suite required
•  POS and cash handling experience is required
•  Must have a commitment to excellence and high standards for hospitality and customer service
•  Must have excellent written and oral communication skills as well as strong organizational, problem-solving, and analytical skills
•  Must have a professional appearance and demeanor
•  When necessary, must be able to work a flexible schedule including evenings, weekends, and holidays

Education & Experience
•  Bachelor degree or a wine-related technical degree with minimum 5 years of hospitality related experience is preferred
•  3-5 years of hospitality management experience

Work Environment
•  The hospitality center is a non-smoking work environment. Employees working in the hospitality center are asked to not smoke during a workday or be free from any smell that may be associated with smoking. No heavy perfumes, hand lotion or hair products are allowed as they can interfere with the tasting of wines.

Pay Scale: The base pay range offered for this position is $75,000.00 - $90,000.00 per year. This range is what we reasonably expect to pay for this role. The actual compensation offered will be based on several factors, including but not limited to, qualifications, skills, experience, education, internal equity, and alignment with market data.

Company Core Values:
Teamwork – Be a Spirited Partner
Commitment – Crush Every Day
Quality – Good vs. Grape: It’s All in The Details
Integrity – It Takes a Community
Safety – Tend the Vines
Entrepreneurship – Love the Wine You’re With
Fun! - Smile! You Have Purple Teeth!

Foley Family Wines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status.