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March 2003
Exits: Staged Right
Good Exit Interviews: The Way To Gain From Employee Departures
by Deborah Ranish
An employee has just given a resignation notice to you. Your feelings might range from disappointment to betrayal to relief to glee. Once you move past those emotions, you should realize that the departing employee might be a great source of information that could provide insight into your business. In addition, when employees go willingly out your door, it can pay to ask them why. Some say companies should already be on top of what is happening in their workplace and not have to rely on departi...
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