WineDirect/Vin65 and VinTank Partner to Bring Social Media and Commerce Together
Vin65, a subsidiary of WineDirect, and VinTank, two of the wine industry's leading innovators, have formed an exclusive partnership which connects wine industry social media data directly to customer ecommerce records. Through this partnership, the two companies have created a bi-directional integration which merges social interactions (or social customers) with the records of commerce customers. This means that Social Media managers can now understand the lifetime value of the people they're interacting with, and ecommerce managers will have access to a 360 degree view of their customers including all social posts of your brand.
While CRM tools provide wineries with the means for collecting and managing traditional customer ecommerce data, the ability to supplement with social data provides a strategy for customer engagement where increased sales and lifetime values are a by-product. According to Bain and Company, customers who engage with companies over social media spend 20% to 40% more money with those companies than other customers.
The two companies place a heavy focus on helping wineries sell more wine Direct-to-Consumer. With Vin65, that commitment takes the form of a market leading ecommerce platform. With VinTank, it's via a cutting edge social media management solution for wineries. By merging crucial data from the two companies, wineries will enjoy a competitive edge, not only in revenue generation but also in managing important customer relationships.
Features and Benefits for Wineries
• When monitoring a social media conversation of a customer, you will understand that customer's commerce value with a view into statistics such as customer lifetime value, last order date, club memberships, and ecommerce segments. Wineries can drill down to this important information without ever leaving VinTank’s platform.
• When viewing a particular Vin65 customer segment from within the VinTank admin panel (club members for example), you will see all relevant social interactions for that segment.
• VinTank offers the ability to build Twitter Lists of club members or any other Vin65 Contact Types.
• The Vin65 Platform shows the most recent social media interactions for your winery in conjunction with sales and other ecommerce information.
• In the CRM tool, wineries can view a customer’s social interactions from Twitter, Instagram, Facebook, and Foursquare in one easy-to-view feed.
• Vin65 offers the ability to create actionable lists to segment customers in both social and ecommerce segments.
Andrew Kamphuis, President of Vin65, had this to say: "I’ve known Paul at VinTank for a long time and we are very excited about this partnership. The ability for our customers to relate social comments to ecommerce transactions is a step forward for monitoring the ROI of social.“
“When I look at what the future of commerce will be for the wine industry, I see Vin65 leading the way through their culture of helping wineries focus on their customers. By coupling social media to their customer interactions we can enhance that vision like never before seen in any industry,” added Paul Mabray, CEO of VinTank.
The integration is available immediately in beta to Vin65 or WineDirect customers who request it. It will be widely available for all Vin65 and WineDirect customers on July 31st. More importantly, it is being made available at no cost. Vin65 has paid a licensing fee for the professional version of VinTank for every winery on its platform (a value of $1,800 per year).
Vin65 is the leading provider of website and ecommerce solutions to wineries and wine retailers interested in selling their wine Direct-to-Consumer. The Vin65 platform has received attention from wine technology thought leaders and technology savvy wineries for its ability to drive innovation in the wine ecommerce space. The platform includes: ecommerce, wine club, content management, customer relationship management and mobile ecommerce all tailored for the wine industry. For more information, call 604-852-8140 or visit www.vin65.com.
WineDirect is a leader in winery direct sales, providing technology and services that enable wineries to sell more wine through Direct-to-Consumer channels. Headquartered in the Napa Valley, WineDirect offers a broad range of logistics solutions including a technology driven fulfillment system, compliance tools, and marketplace partnerships which provide access to new markets and consumers. In addition, the company offers an ecommerce and wine club processing platform with integrated marketing capabilities, and telesales services to help wineries grow their businesses profitably. Each of the company’s services is offered on a standalone basis, or as part of an integrated, end-to-end solution. For further information, visit www.winedirect.com.
VinTank is the world’s largest software solution for social media management for the wine and restaurant industry. Measuring over 350 million conversations about wine, profiling over 14 million social wine consumers and serving over 4500 wine brands, VinTank helps wineries and restaurants connect and understand their customers in ways never before imagined. VinTank – Powering Social Intelligence for your Business. For more information visit www.vintank.com