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Revision Your Customer Experience Management Program
Nov 16
2012
Rohnert Park, CA
Registration Deadline: Nov 14, 2012
Event Type: Seminars and Classes
Description: Focus on what you want to become rather than on what you want to overcome. A look at your future consumer experience management--CEM. This class explores the creation and management of an experience-based winery or tasting room. Design, planning, and implementation programs that explore the methodology of using your hidden or under leveraged assets to create an interactive customer-centric guest experience using a roadmap that is both the architect's plan and the builder's craft.

Instructor: Gary Finnan
Credit: 4 hours CEU
Fee: $150
Event Organizer: Sonoma State University-Wine Business Institute
Venue: Sonoma State University Campus
Address: 1801 East Cotati Ave.   Rohnert Park, CA   94928
Time: 8 am
Website: www.ssuexed.com/course.php?id=2275&sem=3&year=2012
Phone: (707) 664-3347
Email:
Cost: $150
Available languages: English
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