Delicato Family Vineyards (DFV Wines) has an immediate career opportunity for a Client Technology Services Manager in our Manteca office.
Delicato Family Vineyards is a family-owned California winery founded in 1924. Three generations of the Indelicato family have guided grapes from vineyard to bottle and into homes and dining establishments around the world. Delicato Family Vineyards is steadfastly committed to crafting and representing wines of the highest quality produced in accordance with sustainable winegrowing practices. Among the leading and fastest growing wine companies in America, the Delicato Family Vineyards’ portfolio includes Gnarly Head, Black Stallion Estate Winery, Noble Vines, Belle Ambiance, Juxtapoz, HandCraft Artisan Collection, La Merika, Brazin, Bota Box, Massimo, Irony, Domino, Sequin and Twisted”.
Position Summary: The Client Technology Services Mgr. (CTSM) manages the Front Office team to the user community ensuring all support is tracked and requested through an Incident Management System. The Front Office team includes Information Solution’s employees engaged in Support Desk activities and Application Systems Support. The position ensures that the application portfolio is optimized, maintained where designated to current support levels, and assists in correction of application level issues. The position monitors, provides metrics of progress, and annually updates the SLA making recommendations to the Information Management Planning Committee. Periodically, the Client Technology Services Mgr. (CTSM) participates in major projects together with Business and other IS professionals.
Education: Bachelor’s Degree or equivalent training/experience.
Experience: Five years of systems analysis, design, planning and installation experience in data processing activities. 5+ years in information technology to include experience with Windows operating systems and Windows network operations. 2+ years team management/supervisory experience. Strong problem management assessment and process skills. Knowledge of PCs, PC images, and respective software is highly desirable.
Knowledge: Excellent leadership skills, analytical, problem-solving, and organizational skills. Ability to assess and document business benefits to be derived from information and telecommunication technologies. Strong skills in Windows operating systems, SAP or ERP support, client/server, programming and database technologies.
Delicato offers its employees a very generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.