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Direct Sales Associate

Jackson Family Wines

Glen Ellen, CA

Job Description:

Implements and supervises the fulfillment of telephone, internet and club sales orders, from order entry through shipping.

Major Areas of Responsibilities:
* Consumer outreach to customers in database
- Events
- Wine Club Sales
- Orders and upsell opportunities
* Direct to consumer sales and fulfillment
* Direct interaction with wine club, telephone and internet customers
* Monitor info boxes as required
* Manage and maintain consumer database and product inventory
* Adhere to DTC procedures
* Ensure legal inter-state shipping compliance regulations and restrictions for all direct sales orders
* Assist in the development and management of Wine Club events
* Handle consumer requests, complaints and identify areas of opportunity

Administrative responsibilities:
* Maintain customer database including critical contact information, secure credit card data and club membership status and transaction history
* Coordinate sign-ups, sales and participate in wine club and winery special events


Education: College credential preferred

Experience: Three years’ experience in a sales and customer service environment with administrative experience. Demonstrated and proven success managing consumer database, email and mailing lists. Excellent communication skills and attention to detail.

Computer Skills: Excel and Word required. Database management experience preferred.

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Additional Information:

Job Posted:
Tuesday, July 15th
Type of Work:
Full Time
Job Category: