Kunde Family Estate, an ultra premium Sonoma Valley winery is seeking an experienced, professional Wine Club Coordinator.
GENERAL SUMMARY OF POSITION:
Assist Wine Club manager with all aspects of the Wine Club. Responsible for data entry, customer service, helping club members with orders and questions and to help coordinate club events. Responsible for compiling and analyzing club metrics.
College courses, certification or degree in Business Administration, winery sales, retail sales or similar field is required. Must be a high school graduate.
Wine industry club experience preferred. Superior customer service techniques with in-depth wine knowledge strongly recommended. Outstanding written and verbal communication skills. Strong computer skills required. (AMS, Excel, Word, Outlook). Familiarity with social media outlets.
SPECIFIC JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
•Maintain high profile with wine club members and offer the best customer service to all customers.
•Maintain all aspects of wine club administration.
•Enter new member information, updates and cancellations.
•Send out welcome letters and cards.
•Process wine club shipments.
•Create monthly report for wine club sales and growth.
•Run a monthly list through AMS of declined cards and contact those members immediately to maintain them as current status.
•Return all phone calls and e-mail correspondence within the same day received.
•Maintain a friendly presence while at the register and on the sales floor.