Tapp Label Technologies is an award-winning label manufacturer with production facilities in Langley, BC and Napa, California. We have an immediate opening for a full-time Customer Service Representative (CSR) in our Napa, CA office.
Working directly with customers as well as with sales, production, and shipping, the incumbent must be energetic and positive, with excellent organizational and communication skills. In addition, the successful candidate will be detail-oriented and able to meet tight deadlines through the various stages of production.
Key Job Tasks include:
-Assemble all required information for new and repeat jobs
-Prepare accurate estimates for new and repeat jobs in excel estimate/order confirmation file
-Prepare and distribute Order Confirmations/Estimates to Account Managers and direct to customers
-Enter all job information into JMS software
-Create manage and update job dockets
-Deliver approved work to Prepress for the creation of proofs
-Distribute proofs to the Account Managers and the customers
-Manage the proof approval process:
-Attend and facilitate customer press approvals for new projects
-Manage and facilitate the creation, distribution and approval of customer press proofs
-Oversee the customer’s production order to ensure timely delivery of the project
-Proactively contact inactive customers to prompt new orders
The CSR must also possess the following skills, knowledge and attributes:
- Printing process and printing technology knowledge
-Basic understanding of design software used in printing and proofing; Illustrator, Photoshop, font files, PDF
- Organized with great attention-to-detail
- Good problem-solving skills
- Excellent customer service and follow through
- Excellent communication skills
- Ability to work well under pressure to meet tight timelines and stay focused and positive
Exceptional customer service is at the heart of our company. We offer a competitive compensation package with health and dental benefits. We invite you to apply for this position by submitting your resume and cover letter to firstname.lastname@example.org quoting CSR-0827in the subject line.