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Hospitality Associate

Quivira Vineyards & Winery

Healdsburg, CA

Job Description:

Quivira Vineyards is seeking an individual with outstanding sales and customers service skills to join our team as a Hospitality Associate. This individual will be responsible for providing all guests outstanding customer service and a memorable tasting experience which will lead to sales of wine and wine club memberships. Responsible for promoting Quivira’s brand essence and philosophies through the tasting room via wine sales, tastings, tours, and events. Further tasks include educating visitors on our farming philosophies and wines, assisting with the daily operations of the tasting room and other sales activities.

Key Responsibilities:
• Welcome all guests to Quivira in a friendly and timely manner
• Provide all guests with an educational, fun and memorable experience
• Sell wine and wine club memberships in a gracious manner consistent with our brand essence
• Work behind the tasting room bar: pour wines, talk with guests, answer questions about farming philosophies, be able to give recommendations, give tours, provide private tastings, work with registers, stock wine supplies, maintain inventory
• Work on-site winery events including small one-day functions and large multi-day functions including some evenings
• Maintain the appearance of the tasting room, patio and other visitor areas
• Conduct and host off-site functions as needed: may include off-site tastings, large association events, dinners, etc.
• Continue to develop your knowledge of Quivira wines, philosophies and goals
• Continue to develop your knowledge of other local wineries, hotels and restaurants so as to be an excellent concierge to the guests
• Perform other duties or related activities as assigned

Reports to the Tasting Room Manager:
Hospitality Associates report to the Tasting Room Manager and work closely together to provide guests with an optimal visitor experience and to efficiently manage the daily operations of the DTC department

Additional Key Relationships:
Hospitality Associates will work with the Direct to Consumer Manager and Events Coordinator to promote and implement programs for direct sales channels including wine club, events, and hospitality. Hospitality Associates will also work indirectly with other departments including Production and Accounting to accomplish DTC tasks.

• Outstanding customer service including a friendly , courteous and approachable demeanor
• Previous tasting room or retail sales experience
• Must have the ability to handle multiple groups at one time, work in a fast paced environment, and be able to multi-task
• Must be a team player and possess good communication skills
• Computer proficiency in AMS is a plus
• Knowledge of wine and viticulture practices
• Must be 21+ years old
• Must be able to lift 40 pounds
• Must be able to spend long hours on your feet
• Must be able to work weekends, holidays and occasional nights

Additional Information:

Job Posted:
Tuesday, August 12th
Type of Work:
Part Time


Contact Information
Quivira Vineyards & Winery
PH: No phone calls please! / FAX: 707-431-1664